YakChat Solutions for the Public Sector

YakChat brings SMS/MMS, RCS, and WhatsApp messaging directly into Microsoft Teams, enabling public-sector employees to communicate using their official agency numbers while maintaining full visibility, compliance, and operational efficiency — all within the collaboration tools they already use.

Key Capabilities

• Send and receive SMS/MMS, RCS, and WhatsApp messages inside Microsoft Teams.
• Add pictures, PDFs, and other file attachments to messages.
• Broadcast private messages to multiple recipients or collaborate using MMS Group Chat.
• Use existing agency phone numbers (landline, VoIP, or mobile) for all messaging.
• Eliminate personal mobile texting for improved accountability and policy compliance.
• Compliant archiving automatically captures messages for FOIA, HIPAA, FERPA and CJIS-aligned processes and audit requirements.
• Benefit from advanced features including shared inboxes, group messaging, multilingual translation, scheduled messages, and AI-assisted message refinement.
• RCS and WhatsApp provide branded, encrypted delivery for enhanced message protection.
• WhatsApp supports international communication where required.
• Switch between messaging channels mid-conversation while keeping the entire conversation in a single compliant thread.
• Improve operational efficiency through centralized communication within Microsoft Teams.

YakChat extends SMS/MMS, RCS, and WhatsApp messaging into Cisco Webex, enabling public-sector  teams to communicate using their official agency numbers while maintaining visibility, compliance, and efficient cross-department coordination — all in the collaboration tools they already use.

Key Capabilities

• Send and receive SMS, MMS, RCS, and WhatsApp messages directly inside Cisco Webex.
• Add pictures, PDFs, and other file attachments to messages.
• Broadcast private messages to multiple recipients or collaborate using MMS Group Chat.
• Use existing agency phone numbers (landline, VoIP, or mobile) for all messaging.
• Automatically capture messages for FOIA, HIPAA, and CJIS-aligned processes, and audit requirements.
• Benefit from shared departmental inboxes for improved multi-team coordination.
• Access advanced features including group messaging, multilingual translation, scheduled messages, and AI-assisted message refinement.
• RCS and WhatsApp provide encrypted delivery for enhanced message protection.

YakChat can be used within Microsoft Teams or Cisco Webex mobile apps, or via YakChat’s native mobile app, which provides a dedicated messaging experience that keeps external communication separate from team collaboration. Either option allows public-sector employees to send and receive messages using official agency numbers while working in the field or away from their desks.

Key Capabilities

• Send and receive SMS and MMS using official agency phone numbers while mobile.
• Add pictures, PDFs, and other file attachments to messages.
• Broadcast private messages to multiple recipients or collaborate using MMS Group Chat.
• Keep external messaging separate from Microsoft Teams and Webex collaboration when required.
• Sync all conversations automatically across YakChat, Teams, and Webex for full visibility.
• Maintain compliant communication with automatic archiving for FOIA, HIPAA, FERPA and CJIS-aligned processes.
• Reduce risk by eliminating personal mobile texting and unmonitored communication channels.
• Support field operations for inspectors, caseworkers, emergency teams, and maintenance crews while keeping messages part of the agency record.
• Benefit from advanced features, including group messaging, multilingual translation, scheduled messages, and AI-assisted message refinement.
• Receive mobile notifications for rapid response to citizen inquiries and field updates.
• Access contacts stored on the device for faster, more efficient outreach.

YakChat Browser Messaging gives public-sector employees a full messaging workspace accessible from any modern web browser — enabling staff to send/receive messages using agency phone numbers, landlines, or VoIP numbers, without needing Microsoft Teams or Webex open. All activity synchronizes across YakChat, Teams, and Webex for complete visibility.

Key Capabilities

• Send and receive SMS and MMS directly from any approved browser.
• Add pictures, PDFs, and other file attachments to messages.
• Broadcast private messages to multiple recipients or collaborate using MMS Group Chat.
• Use agency phone numbers (landline, VoIP, or mobile) for all communication.
• Access YakChat without needing Microsoft Teams or Webex open.
• Maintain synchronized message history across YakChat, Teams, and Webex.
• Receive real-time browser notifications for rapid response to citizen inquiries and case updates.
• Support FOIA, HIPAA, FERPA, and CJIS-aligned requirements with compliant archiving.
• Archive seamlessly into systems such as Microsoft Purview, Smarsh, and Global Relay.
• Benefit from secure Entra ID access with SSO for controlled, authenticated use.
• Benefit from AI-assisted message refinement for clearer, more efficient communication.
• Operate across Chrome, Edge, Firefox, and mobile browsers.
• RCS and WhatsApp provide encrypted delivery for enhanced message protection.
• WhatsApp supports international communication where required.
• Ideal for teams working in browser-based CRMs, case-management systems, and service portals.

In addition to using YakChat in a browser, the YakChat Browser Extension delivers fast, lightweight messaging directly within the browsing experience, allowing public-sector employees to send messages from any web page without switching tabs or interrupting their workflow.

Key Capabilities

• Supports all the functionality of YakChat Browser Messaging plus:
• Send SMS and MMS from any web page without leaving your current browser tab
• Use click-to-text to convert any phone number on a web page into an instant messaging opportunity.
• Access the YakChat inbox directly from the browser toolbar for immediate communication.
• Improve responsiveness when working in government websites, case-management portals, or internal applications.
• Maintain compliant communication with automatic archiving and agency retention policies.
• Reduce workflow disruption by keeping messaging within the browser environment.

YakChat can be used within Microsoft Teams or Cisco Webex mobile apps and also integrates with Tango Extend, allowing public-sector employees to use the native SMS app on their personal smartphones while ensuring all messages are automatically captured, synced, and archived through YakChat. Agencies maintain full visibility and compliance without requiring staff to change how they text.

Key Capabilities

• Allow staff to use the native SMS app on personal devices without losing compliance.
• Automatically capture and sync all SMS messages to YakChat for agency oversight.
• Eliminate the risks of unmonitored personal texting for casework, outreach, or field operations.
• Maintain complete message history for FOIA, HIPAA, and CJIS-aligned processes.
• Ensure all BYOD communication is retained as part of the official agency record.
• Preserve employee convenience by allowing them to text as usual on their personal device.
• Provide continuity across YakChat, Microsoft Teams, Webex, and browser messaging environments.

YakChat supports compliant message capture and retention across all channels, integrating seamlessly with Microsoft Purview and other government-aligned archiving platforms. Agencies can meet FOIA, HIPAA, CJIS-aligned processes, and audit requirements with confidence while maintaining full transparency and accountability.

Key Capabilities

• Automatically capture and archive SMS/MMS, RCS, and WhatsApp messages for compliance.
• Support FOIA requests, HIPAA workflows, CJIS-aligned processes, and agency audit requirements.
• Integrate with Microsoft Purview, Smarsh, Global Relay, and other government-grade archiving systems.
• Maintain long-term retention schedules with secure and consistent recordkeeping.
• Ensure transparency with audit trails, message retention controls, and access logs.
• Enforce governance through role-based access and permissions.
• Provide a unified, compliant record of all agency messaging activity.

YakChat’s Power Automate connector enables agencies to automate SMS/MMS messaging directly within Microsoft 365 workflows and Copilot AI Agents. Notifications, reminders, and case updates can be sent automatically from existing systems improving efficiency and ensuring consistent, compliant communication.

Key Capabilities

• Automate SMS and MMS messaging using Microsoft Power Automate workflows.
• Trigger messages from SharePoint, Dynamics, and other CRM or case-management systems.
• Reduce manual work and improve service consistency across departments.
• Ensure all automated messages comply with FOIA, HIPAA-aligned workflows, CJIS-aligned processes, and audit requirements.
• Archive messages seamlessly through Microsoft Purview, Smarsh, and other retention systems.
• Maintain agency governance with role-based access and controlled workflow execution.
• Enhance Microsoft 365 investments by integrating messaging into existing processes.

YakChat can connect directly to an agency’s existing SMS/MMS provider, ensuring flexibility and cost efficiency while maintaining a unified messaging environment. This option is ideal for public-sector IT teams seeking a streamlined way to integrate messaging into their communications infrastructure without replacing current carriers.

Key Capabilities

• Integrate YakChat with existing SMS/MMS service providers through direct API connections.
• Preserve current carrier contracts for cost efficiency and operational continuity.
• Maintain a unified messaging environment across Teams, Webex, browser, and mobile channels.
• Support government security, retention, and compliance requirements across all connected channels.
• Streamline infrastructure by centralizing messaging without replacing existing telecom systems.
• Provide agencies with flexibility to scale messaging capabilities without vendor lock-in.