Nuance Communications, Inc. is the leading provider of voice and language solutions for the U.S. Federal Government, businesses, and consumers around the world. Its techniques, applications, and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of agencies and businesses experience Nuance's proven applications. For more information, please visit www.nuance.com.
Nuance Announces New Dragon® Law Enforcement Solution | October 13, 2016
Thriving in an Era of Legal Automation | February 20, 2019
Why Better Documentation Can Help Improve Financial Compliance | February 5, 2019
Dragon Law Enforcement—make incident reporting faster, safer and more efficient.
Provide patrol officers, agents, and other law enforcement professionals with a faster, safer and more efficient way to create incident reports and perform other essential tasks—all by voice—with the Nuance® Dragon® Law Enforcement speech recognition solution.
Nuance® Open License Program
The Nuance Open License Program (OLP) is a convenient, easy-to-use volume purchasing program designed to help enterprise customers maximize their savings potential, while being easier to track and understand. This licensing program is available for Dragon® Group editions and makes it easy for customers to purchase Dragon products from Nuance.
Nuance® PowerMic III
The Nuance® PowerMic IIII is a handheld microphone featuring simplified, thumb-control operation (for dictating, editing, navigating, and reviewing documents using speech recognition), programmable buttons, and integrated mouse functionality. It is ideal for professionals who are looking for new levels of dictation speed, ease-of-use and productivity.
Nuance® Management Center
Designed for corporate deployments of Dragon speech recognition solutions, Nuance Management Center provides powerful, yet easy-to-use central user administration capabilities that allow organizations to enable and manage these solutions across multiple users.
Nuance® Dragon Law Enforcement
Employees in law enforcement agencies are becoming overwhelmed with being highly dependent on frequent documentation tasks such as field incident reporting. This is a critical business function that must meet specific criteria for accuracy, timeliness, and regulatory compliance.
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BURLINGTON, Mass., – July 23, 2018 – Nuance Communications, Inc. today released a new commissioned Forrester Consulting study quantifying the Total Economic Impact and benefits of the Nuance Security Suite solution, which enables organizations to authenticate consumers and prevent fraud through state-of-the-art biometric technology. Forrester found a Fortune 100 multinational bank saved $24M over three years due to avoided fraud incidents and operational savings as a result of deploying the solution.
Confronted with massive risk of fraud today, companies must impose tough security measures to protect customers' accounts and personal information. In many cases, however, this can come at the expense of the customer experience. Biometrics allows not only for improved security and fraud prevention but does so while simplifying and improving the process for the customer by allowing them to opt into programs that enable authentication through their voice, face, fingerprint and behavioral traits. Nuance’s Security Suite provides this kind of streamlined authentication across channels – from traditional phone-based contact centers to mobile and the web – using hundreds of data points to confirm the individual contacting the company is who they say they are.
“We have seen the dramatic impact a move to biometrics-based authentication and fraud prevention brings organizations, especially when comparing those initiatives to the historic password, PIN and knowledge-based programs that are behind so many massive breaches and cause headaches for customers,” said Brett Beranek, general manager of the security business for Nuance Enterprise Division. “This study quantifies that experience and spotlights the real ROI deployment brings both from a savings and customer satisfaction perspective.”
To better understand the benefits, costs and risks associated with this investment, Forrester interviewed the global head of contact center operations for the Fortune 100 multinational bank and analyzed aggregated data. They found the deployment of Nuance’s Security Suite:
Citizens are consumers, and they expect a much higher level of service than ever before. The services provided by government agencies are critical. That's why it's so important to provide them with quick, simple and secure ways to obtain information and resources across all contact channels.
For more than 20 years, Nuance has delivered intelligent contact center solutions and automated communications to government agencies. From pensions and transportation services to citizen engagement and public security, Nuance solutions can help your agency provide the highest level of service with a ROI that will meet the public scrutiny placed on your budgets.
Conversational IVR solutions can reduce agent call volume through self-service options while efficiently routing calls to the right agencies in your 311 contact center. Virtual assistants, combined with live chat, can navigate website users directly to the information and resources they need and provides answers quickly and easily. Outbound messages and alerts can notify the public via voice, text or email to keep your community safe and informed. Nuance Biometrics can improve security by staying one more step ahead of fraudsters. All while reducing the costs to serve.