Glance Cobrowse, Screen Share and Video

Glance makes it easy for customer-facing teams to support users of websites, portals, or mobile apps. Instantly launch cobrowsing, screen sharing, video, and more to guide customers, improving digital experiences and customer satisfaction.

Cobrowse on websites to highlight, gesture, scroll, and guide across content, PDFs, and domains.
Mask or redact sensitive data, fields, elements, or pages.
Advanced cobrowsing supports secure document sharing, multi-user sessions, screen sharing, and video.
Cobrowse in mobile apps to highlight, gesture, add video, and mask sensitive fields, elements, or screens.
Let customers live stream from their mobile camera for real-time context and support.
Glance meets strict data privacy and security standards, as verified by highly regulated Fortune 500 companies.
Glance scales reliably during critical times, such as open enrollment and tax season, without compromising quality.

Glance is used for consultative transactions, virtual training and onboarding, guided issue resolution, advisory services, and personalized assistance.

Glance, real human guidance for digital CX.

Use Cases

Example customers using Glance Guided CX to boost customer satisfaction with digital interactions

In one of the nation's largest states, the Department of Motor Vehicles assists customers in renewing and registering online.
The top 12 city supports business customers in seeking and managing work permits through portal account registration, payments, and inspection scheduling.
One of the largest pension systems in the U.S. aids teachers in registering for, navigating, and addressing questions about their retirement accounts.
The top 10 State Department of Administrative Services provides support across three distinct digital properties — the Department of Taxation, Job and Family Services, and a Business Gateway. This assistance includes helping customers register, complete transactions, and submit forms.
A top 5 bank in the U.S. assists customers in completing various online transactions, such as opening accounts, depositing checks, applying for loans, and more, across multiple domains on both desktops and mobile devices.
A health insurance provider with 2.5 million members enables direct employees and third-party approved brokers to guide the shopping experience and enrollment process for individuals new to Medicare.