Twilio Government IT News

Why unlocking customer data is the key to reaping AI rewards

With the current surge of generative AI advancements, consumers expect all of their interactions with brands to be personalized. These expectations around personalization have ...

AI Takes Center Stage In Twilio’s 2024 State Of Customer Engagement Report

The 2024 State of Customer Engagement Report includes samples from four age groups, from Gen Z (ages 18-27) to Baby Boomers (ages 60-75) across 18 countries. The response was ...

Twilio Launches Unified Profiles and Agent Copilot, Combining Customer Data and AI to Boost Productivity and Engagement

Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced the launch of two new ...

Twilio Report Reveals Customer Data Platforms are a Critical Foundation for AI-Driven Customer Insights

Businesses are integrating customer data platforms with AI and analytics to personalize customer experiences and drive business success, according to a new report ...

How To Scale A Founder-Led Culture Through 15 Years Of Rapid Growth

Scaling a founder-led, start-up culture is the ultimate challenge. However, success yields large results. 

International Federation of Red Cross and Red Crescent Societies (IFRC) Leverage Twilio Flex to Streamline Humanitarian Aid Delivery

Twilio Inc. (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, and The International Federation of ...

Twilio Launches AI Tools to Broaden Customer Data Offerings

Twilio is launching new AI-powered features in its suite of data management services, responding to customer demand on how best to use the emerging technology to expand their ...

Twilio and Carahsoft Expand Partnership to Accelerate Public Sector Demand for Digital Engagement Solutions

Twilio (NYSE: TWLO) (LTSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced that Carahsoft ...