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Touchwork Solutions for the Public Sector

Fusion CX

Category: Customer Experience & Operational Performance Management
​​​​​​​Purpose: Gives leaders a centralized view of customer, constituent, and operational experience so they can identify service gaps, track performance, and make faster improvement decisions.

  • Key Features:
    • Consolidates feedback and operational data into one dashboard
    • Uses AI-powered insights to highlight trends, risks, and improvement opportunities
    • Helps leaders monitor service performance in real time
    • Enables data-driven decisions that improve experience, accountability, and outcomes

TxtTapScan&Tell

Category: Real-Time Feedback Collection
Purpose: Makes it easy for service users to provide feedback from their preferred device or channel, helping organizations identify issues as they happen.

  • Key Features:
    • Captures feedback through QR codes, SMS, mobile devices, tablets, and desktop forms
    • Reduces friction by making feedback quick and accessible
    • Alerts teams to service issues in real time
    • Helps organizations respond faster and improve service recovery

TouchandTell

Category: Kiosk-Based Experience Measurement
Purpose: Captures on-site feedback at key service locations so teams can measure satisfaction, identify problems, and act while the experience is still fresh.

  • Key Features:
    • Collects instant feedback through kiosk-based terminals
    • Helps monitor satisfaction at physical service points
    • Enables fast service recovery when issues are reported
    • Engages users at the point of service through simple, on-site feedback interactions

ShopandTell​​​​​​​

Category: Operations & Compliance Monitoring
​​​​​​​Purpose: Helps organizations evaluate service standards, operational performance, and compliance across locations, teams, or programs.

  • Key Features:
    • Tracks operational standards and service quality
    • Supports compliance verification and performance monitoring
    • Helps identify gaps before they become larger service issues
    • Gives managers clearer visibility into frontline execution

GrabandTell

Category: Product & Food Item Feedback
Purpose: Captures fast, item-level feedback to help organizations understand preferences, evaluate products, and improve offerings.

  • Key Features:
    • Collects feedback through QR codes and SMS/text responses
    • Supports product testing, menu feedback, and food item evaluation
    • Helps teams understand what users like, dislike, or want changed
    • Enables faster decisions about product quality, satisfaction, and demand

SurveyIT

Category: Online Survey Platform
​​​​​​​Purpose: Enables organizations to create and distribute surveys that collect structured feedback from targeted audiences.

  • Key Features:
    • Supports simple to advanced survey programs
    • Distributes surveys by email and SMS
    • Helps target the right respondents for more useful insights
    • Turns structured feedback into data that enables service improvement

FixIT
Category: Issue Reporting & Service Recovery

Purpose: Allows customers, constituents, employees, or frontline teams to report problems quickly so the right teams can route, manage, and resolve issues faster.

  • Key Features:
    • Makes issue reporting simple and accessible
    • Sends problem notifications to the right teams
    • Enables faster response to service failures, incidents, or maintenance needs
    • Improves accountability through escalation and resolution workflows

AuditIT

Category: Inspection & Audit Management
Purpose: Helps organizations schedule, conduct, track, and analyze inspections, audits, and compliance checks from one connected platform.

  • Key Features:
    • Supports inspection scheduling and digital data collection
    • Ensures consistency across audits, assessments, and quality checks
    • Provides monitoring, analytics, and executive reporting
    • Helps leaders track corrective actions, compliance risks, and operational performance

MarketIT

Category: SMS Alerts & Mobile Engagement
Purpose: Helps organizations send timely, permission-based text messages to keep customers, constituents, employees, or stakeholders informed, engaged, and responsive.

  • Key Features:
    • Sends SMS/text alerts, updates, reminders, and campaign messages
    • Supports opt-in communication and audience management
    • Helps organizations reach people quickly on mobile devices
    • Improves engagement through timely, targeted communication

OrderIT

Category: Allergy-Aware Food Ordering
Purpose: Helps food service teams support safer, more personalized ordering for users with allergies or dietary preferences.

  • Key Features:
    • Supports allergy-aware ordering and dietary preference management
    • Reduces risk in campus dining or food service environments
    • Improves personalization for users with specific meal requirements
    • Supports a safer and more confident ordering experience

ShowandTell

Category: Feedback Display & Comment Moderation
Purpose: Helps organizations moderate, curate, and display feedback in public-facing digital environments.

  • Key Features:
    • Supports comment moderation before public display
    • Integrates with digital signage and display screens
    • Highlights selected comments, feedback, or service messages
    • Helps organizations present feedback in a controlled, engaging way

RequestIT

Category: Request Intake & Event Workflow Management
Purpose: Helps organizations capture, route, track, and manage event service requests or inquiries so teams can respond more consistently and efficiently.

  • Key Features:
    • Centralizes incoming requests, inquiries, and service needs
    • Routes requests to the appropriate team or workflow
    • Helps teams track requests from intake through follow-up
    • Improves responsiveness, consistency, and accountability in request handling