Communications Platform for Better Citizen Engagement

Soprano Design is a global provider of secure communication solutions trusted by leading public sector organizations. For over 30 years, Soprano has powered mission-critical messaging for government agencies, healthcare providers, emergency services, utilities and education institutions across the US – helping ensure citizens stay safe, informed and connected when it matters most.

Soprano’s automated communication platform powers 32 billion interactions every year across SMS, email, voice, RCS WhatsApp and Conversational AI, supporting everything from emergency alerts and appointment reminders to secure authentication and frontline worker coordination.

Public sector organizations rely on Soprano to improve their operational efficiency, reduce pressure on call centers, and minimize delays in time-critical communications – all of which have a direct impact on the service they provide to citizens. By automating high-volume workflows, Soprano enables public sector organizations to provide better communication experiences to the citizens, patients, students and customers they serve, while freeing up internal teams to focus on higher-value work and frontline service delivery.

With SOC 2 Type II certification and ISO 27001 compliance, Soprano’s platform meets the strict security and governance standards required across government, healthcare, education, and other highly regulated sectors. It is built to support high-volume, privacy-sensitive communications — helping public sector organizations reduce risk, meet compliance obligations, and maintain trust in how citizen and staff data is handled.

For public sector organizations, Soprano Design represents a trusted partner to drive better digital engagement that makes a meaningful difference in the daily lives of the communities they serve.