Soprano Design Solutions for the Public Sector

WebSMS+ is an application within the Soprano Connect solutions portfolio that goes a step further by enabling the advanced features needed to deliver SMS communications to large groups.

The enhanced features of WebSMS+ make it a highly capable tool, in addition to allowing easy creation, management and control of SMS campaigns, management of responses through SMS MO (Inbound), consent control aligned with personal data protection regulations, scheduling and prioritization of campaigns.

Emailer Advanced is an application within the Soprano Connect solution that goes a step further by enabling the advanced features needed to deliver email communications to large groups.

Emailer's enhanced features make it a highly capable tool, as well as allowing easy creation, management and control of email campaigns, consent control aligned with personal data protection regulations and campaign scheduling.

Soprano Connect provides the Voice module as a complementary mass communication channel that is easy to use and configure, focused on converting communications into Trusted Mobile Interactions.

Voice is an innovative mobile communication channel for the communication strategies of organizations in order to increase the trust of their consumers and/or employees.

Voice is an enterprise-grade voice message broadcasting and alerting communications tool which allows businesses to send broadcast voice messages as one-to-many voice calls to mobile and landline telephones.

Push Notification for mobile apps, is a Soprano Connect add-on that allows organizations to leverage our platform to manage and send notifications to mobile devices for their mobile applications.

Push notifications are a powerful channel to drive engagement, increase (mobile) app usage, influence conversions, and deliver important and time-sensitive messages directly to the mobile device. This functionality is available on both web portals and via API. Customers can customize the notifications and track the delivery of the notifications from our platform.

Soprano Connect API is a powerful, developer-friendly API designed to simplify the complexity of multichannel communication.  Connect API enables communication across  multiple channels, SMS, RCS, WhatsApp, Viber, Voice and Email —through a single, secure RESTful API.

Inbound is a proven inbound mobile messaging technology that enables full two-way interactive conversations. Inbound uses keywords to ensure the success of inbound mobile messaging campaigns with comprehensive campaign creation, automation and management tools.

Inbound is a licensed product that intelligently matches keywords or regular expressions (REGEX) in user responses on supported message channels and enables a predetermined response message to be sent out to the customer.

Omni Channel is an intelligent messaging engine that enables organizations to interact and engage with customers and employees across multiple digital channels with a single user interface. It’s SMS escalation functionality allows users to trigger callto-actions that follows a sequence of execution steps based on the user-defined conditions and actions.

RapidAlert is an advanced incident management solution that enables you to get the right message to the right people at the right time, quickly and efficiently. RapidAlert enables timely and efficient notification using pre-defined templates.

The RapidAlert module has an API that is based on RESTful framework, enabling users to report and control emergency situations through API requests. The RapidAlert API is built to leverage the existing RapidAlert application. Administrators can create templates, set their target groups and manage preferences through API requests.

As this solution makes an enterprise crisis ready, it further lets you send quick alerts through REST APIs using a JSON payload.

StaffSafe is a job dispatch and status/safety system that enables simple, automated SMS field staff check-ins, real-time safety status updates, automatic escalation and is easily integrated into existing workforce management IT systems

StaffMatch automates the time-consuming process of contacting and confirming staff to fill shifts. Provides a real-time shift vacancy notification and shift fulfilment solution that can be integrated with leading Human Resources and payroll applications