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Protech Solutions Solutions for the Public Sector

A2HS is an AI-powered platform that supercharges high-volume workflows across human services agencies. It augments staff capacity with virtual assistance, automation, and predictive insights—improving service delivery at scale. 

Key Features & Use Cases: 

  • Virtual Assistants: Support clients and caseworkers in real time—answering questions, completing forms, and navigating systems 24/7. 
  • Smart Triaging & Routing: Automatically directs cases or service requests to the right department or staff based on urgency, location, or service type. 
  • Predictive Analytics: Surfaces high-risk or time-sensitive cases, enabling earlier intervention and better outcomes. 
  • Conversational AI: Natural-language-powered chatbots that handle routine inquiries and escalate complex cases to staff as needed. 

Benefits: 

  • Improves responsiveness and citizen satisfaction 
  • Reduces operational burden on staff 
  • Increases throughput and equity in service access 

Compass AI is an intelligent case management system designed for—and with—frontline human services professionals. It streamlines daily tasks, automates documentation, and provides actionable insights, making it the caseworker’s most trusted companion. 

Key Features & Use Cases: 

  • Smart Notes & Case Summaries: Auto-generates case notes and summaries from voice, video, or written input. 
  • Decision Support Tools: Flags risks, suggests next steps, and helps prioritize high-impact cases using AI-trained models. 
  • Workflow Automation: Simplifies assessments, referrals, documentation, and service planning with intelligent templates. 
  •  Integrated Messaging: Sends follow-ups and reminders with a human touch, saving hours of manual communication. 
  • Collaboration Tools: Connects supervisors, teams, and partner organizations in real-time within a shared workspace. 

Benefits: 

  • Cuts documentation time in half 
  • Improves accuracy and consistency 
  • Supports staff well-being by reducing administrative overload 

TMC modernizes child support case management with AI and predictive analytics, enabling more efficient enforcement, better client engagement, and faster resolution of cases. 

Key Features & Use Cases: 

  • Case Activity Dashboard: Central hub for parents, caseworkers, and enforcement officers to view updates, payments, court actions, and communications. 
  • Real-Time Insights: Tracks performance and flags overdue or at-risk cases for timely follow-up. 
  • Predictive Alerts: Forecasts non-compliance or delays, giving caseworkers time to intervene proactively. 
  • Secure Client Communication: Streamlines parent interactions with automated updates, messaging, and reminders. 

Benefits: 

  • Boosts compliance and payment timeliness 
  • Enhances transparency and trust with families 
  • Reduces backlog and manual follow-up work 

Good Grid is a flexible, collaborative platform for managing cross-agency care coordination, referrals, and outcomes tracking. It supports real-time collaboration across health, housing, justice, and human services systems. 

National Recognition: Winner of a national award for Closed-Loop Referrals in Social Determinants of Health (SDOH), recognizing innovation in cross-sector service delivery. 

Key Features & Use Cases: 

  • Closed-Loop Referrals: Tracks the full lifecycle of referrals to ensure clients are connected to services and receive follow-up. 
  • Collaborative Case Records: Shared documentation across providers reduces duplication and supports holistic care. 
  • Public Portals: Easy, mobile-friendly access points for individuals to request help and monitor progress. 
  • Cross-Sector Use Cases: Supports efforts in homelessness prevention, justice reentry, child welfare, mental health, and peer support. 
  • Secure Data Sharing: Built-in consent management ensures privacy while enabling data collaboration. 

Benefits: 

  • Connects services to outcomes with measurable impact 
  • Reduces friction in client handoffs across systems 
  • Supports community-wide response strategies 

The Integrated Benefits Portal simplifies the process of applying for and managing public assistance, bringing multiple benefit programs into a single, unified digital experience. 

Key Features & Use Cases: 

  • One Front Door: Allows applicants to apply for multiple benefits—SNAP, Medicaid, TANF, childcare, and more—through one application. 
  • Eligibility Pre-Screeners: Helps individuals identify which programs they’re eligible for before they start applying. 
  • Status Updates & Notifications: Keeps applicants informed at every step—no more guessing or calling for updates. 
  • Mobile-First Design: Fully accessible from smartphones and available in multiple languages. 
  • Staff Tools: Caseworkers can view client records across programs and assist with recertifications or updates. 
  • Closed-Loop Referrals: Connects with our Whole Family Approach solutions to ensure clients are connected to services and receive follow-up. 

Benefits: 

  • Increases access and reduces drop-off in applications 
  • Enhances efficiency for agencies and clients 
  • Promotes equity by reducing digital and procedural barriers