FORWARD Solutions for the Public Sector
FORWARD Direct
All-in-One Platform for Modern Government Program Delivery
FORWARD Direct is a purpose-built SaaS platform that gives government agencies a single, secure system to design, launch, and manage community programs with speed and accuracy.
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Outcomes for Agencies:
- Launch new programs in weeks and scale existing ones without custom development.
- Reduce administrative burden by up to 50% through automation and centralized data.
- Improve resident experience with a multilingual, user-friendly application process.
- Strengthen compliance and audit readiness with complete activity logs and secure document storage.
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Core Capabilities:
- Build and manage applications for grants, benefits, and services.
- Configure eligibility rules, document requirements, and workflows.
- Track and support residents through integrated case management tools.
- Automate branded email and SMS communications.
- Monitor performance and equity outcomes through real-time dashboards.
- Maintain government-grade security including HIPAA, SOC 2 Type 2, and CCPA.
FORWARD Pro
Fully Managed Program Delivery by Government Program Experts
FORWARD Pro combines the power of our platform with a dedicated team that manages the full lifecycle of your program so your staff can stay focused on strategy, policy, and community outcomes.
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Outcomes for Agencies:
- Reduce operational workload and avoid staff burnout during high-demand periods.
- Accelerate time-to-impact with best-practice workflows refined across hundreds of government programs.
- Provide a superior resident experience with clear communication and robust support.
- Ensure every dollar is delivered with accuracy, equity, and compliance.
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Core Capabilities:
- Program setup, intake, eligibility review, and payment distribution.
- FORWARD-hosted applicant support center that reduces call volume for agency teams.
- Built-in compliance reporting and audit-ready documentation.
- Ideal for relief programs, small business grants, and direct benefit initiatives.
FORWARD Enterprise
Custom-Built Technology and People Powered Solution for Complex, High-Impact Government Programs
FORWARD Enterprise delivers fully tailored solutions combining technology and program experts for, high-volume, or multi-agency programs that require advanced coordination, integrations, and oversight.
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Outcomes for Agencies:
- Support complex policy goals with workflows tailored to your community and regulatory requirements.
- Coordinate across agencies or partner organizations through shared data and unified reporting.
- Gain real-time visibility into program performance to inform leadership, elected officials, and the public.
- Scale confidently as funding, policy mandates, or program volume change.
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Core Capabilities:
- Custom workflows and integrations with state and local government systems.
- Support for multi-agency coalitions and regional collaboratives.
- Advanced dashboards for leadership, auditors, and funders.
- End-to-end program operations delivered by an experienced team.
- Flexible capacity that adapts to evolving policy or funding priorities.