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FORWARD Solutions for the Public Sector

Why Governments Choose FORWARD

Government agencies choose FORWARD to reduce operational risk while delivering programs quickly, equitably, and with full accountability, and to build long-term infrastructure that turns public investment into real economic mobility.

Unlike consulting firms or generic software platforms, FORWARD offers a flexible delivery model that adapts to agency capacity, staffing constraints, and program complexity. Agencies can retain full control, share responsibility, or fully outsource program operations, without sacrificing transparency, compliance, data ownership, or public trust.

FORWARD applies responsible automation and AI to streamline intake, validation, communications, and workflows while preserving human oversight and clear audit trails. Our technology supports better decision-making without replacing judgment, ensuring programs remain fair, explainable, and accountable.

FORWARD enables agencies to:

  • Launch new programs in weeks, not months using proven, reusable workflows
  • Reduce administrative burden on limited staff through responsible automation
  • Meet heightened audit, security, and reporting requirements with confidence
  • Provide accessible, equitable experiences for residents across languages and devices
  • Maintain real-time oversight for leadership, councils, and the public
  • Operate programs on sustainable infrastructure that supports recurring, multi-year delivery

FORWARD is trusted by more than 300 public sector agencies to deliver over $1 billion in benefits and services, reduce staff workload by up to 50%, and maintain a strong audit record, helping ensure programs are delivered reliably, risks are minimized, and communities experience meaningful, measurable community outcomes.

Flexible Delivery Models

Choose the level of support that fits your agency’s capacity and risk profile.

FORWARD Direct

All-in-One Platform for Modern Government Program Delivery
Best for agencies with internal staff capacity that want full control.

FORWARD Direct is a purpose-built public program operations platform that gives government agencies a single, secure system to design, launch, and manage community programs with speed and accuracy.

  • Outcomes for Agencies:
    • Launch new programs in weeks and scale existing ones without custom development.
    • Reduce administrative burden by up to 50% through automation and centralized data.
    • Improve resident experience with a multilingual, user-friendly application process.
    • Strengthen compliance and audit readiness with complete activity logs and secure document storage.
  • Core Capabilities:
    • Build and manage applications for grants, benefits, and services.
    • Configure eligibility rules, document requirements, and workflows.
    • Track and support residents through integrated case management tools.
    • Automate branded email and SMS communications.
    • Monitor performance and equity outcomes through real-time dashboards.
    • Maintain government-grade security including HIPAA, SOC 2 Type 2, and CCPA.

FORWARD Pro

Fully Managed Program Delivery by Government Program Experts
Best for time-bound or high-volume programs where speed and staff capacity are constrained.

FORWARD Pro combines the power of our platform with a dedicated team that manages the full lifecycle of your program so your staff can stay focused on strategy, policy, and community outcomes.

  • Outcomes for Agencies:
    • Reduce operational workload and avoid staff burnout during high-demand periods.
    • Accelerate time-to-impact with best-practice workflows refined across hundreds of government programs.
    • Provide a superior resident experience with clear communication and robust support.
    • Ensure every dollar is delivered with accuracy, equity, and compliance.
  • Core Capabilities:
    • Program setup, intake, eligibility review, and payment distribution.
    • FORWARD-hosted applicant support center that reduces call volume for agency teams.
    • Built-in compliance reporting and audit-ready documentation.
    • Ideal for relief programs, small business grants, and direct benefit initiatives.

FORWARD Enterprise

Custom-Built Technology and People Powered Solution for Complex, High-Impact Government Programs
Best for complex, multi-agency, or politically sensitive initiatives.

FORWARD Enterprise delivers fully tailored solutions combining technology and program experts for, high-volume, or multi-agency programs that require advanced coordination, integrations, and oversight.

  • Outcomes for Agencies:
    • Support complex policy goals with workflows tailored to your community and regulatory requirements.
    • Coordinate across agencies or partner organizations through shared data and unified reporting.
    • Gain real-time visibility into program performance to inform leadership, elected officials, and the public.
    • Scale confidently as funding, policy mandates, or program volume change.
  • Core Capabilities:
    • Custom workflows and integrations with state and local government systems.
    • Support for multi-agency coalitions and regional collaboratives.
    • Advanced dashboards for leadership, auditors, and funders.
    • End-to-end program operations delivered by an experienced team.
    • Flexible capacity that adapts to evolving policy or funding priorities.
  • Procurement-Ready and Secure by Design

    FORWARD is available through NASPO ValuePoint, providing state and local agencies with a fast, compliant procurement pathway and pre-negotiated pricing.

    The platform is hosted on FedRAMP-authorized infrastructure and includes government-grade protections such as:

    • HIPAA compliance
    • SOC 2 Type II
    • CCPA compliance
    • Encryption at rest and in transit
    • Multi-factor authentication (MFA)
    • Complete audit trails and activity logs
       

    Agencies rely on FORWARD to meet rigorous security, privacy, and oversight standards while demonstrating compliance clearly to auditors, leadership, and funding partners.

  • Built for Real-World Government Programs

    Across economic development, housing, human services, public health, and small business support, FORWARD gives leaders real-time visibility into program operations and outcomes.

    Agencies use FORWARD dashboards and reporting tools to:

    • Monitor progress and identify bottlenecks
    • Demonstrate compliance to auditors and councils
    • Track equity outcomes and service delivery performance
    • Maintain transparency with the public
  • More Than Software

    FORWARD is more than a technology platform.

    It is the operational infrastructure that enables modern, efficient, and transparent government service delivery.