Modernize Public Sector Program Delivery with FORWARD

FORWARD provides full-service program administration services supported by a secure, all-in-one CRM platform built specifically for government agencies. Many agencies choose FORWARD because our professional services team can fully operate their programs including application intake, eligibility verification, payments, case management, applicant communications, and audit-ready reporting.

For agencies that prefer to run programs themselves, our purpose-built CRM offers the same secure, configurable infrastructure used by our program experts. Designed by program administrators for program administrators, the platform centralizes the entire program lifecycle in one intuitive system.

Agencies using FORWARD report up to a 50 percent reduction in staff workload through automation, centralized data, and streamlined workflows.

FORWARD is now available through NASPO ValuePoint, giving state, county, and municipal agencies a fast and compliant procurement pathway with pre-negotiated pricing. Government teams can modernize service delivery and onboard quickly without lengthy RFP processes.

Governments choose FORWARD because the strength of our professional services combined with the power of our CRM replaces fragmented spreadsheets, manual workflows, and generic CRMs with a single, public sector ready system. Our team brings deep expertise in government program administration, enabling agencies to launch programs quickly while ensuring accuracy and full compliance.

FORWARD is hosted on FedRAMP-authorized infrastructure and provides government-grade protections including HIPAA, SOC 2 Type 2, CCPA compliance, encryption, MFA, and complete audit trails. Agencies can confidently meet rigorous security and compliance standards.

Agencies have the flexibility to select the support model that fits their needs.
FORWARD Pro provides fully managed support for standard programs including intake, eligibility review, applicant communications, and payments.
FORWARD Enterprise delivers custom-built solutions for large or complex initiatives requiring integrations, advanced reporting, or multi-agency coordination.
FORWARD Direct offers an all-in-one CRM purpose-built for government program administration and case management, empowering agencies to manage programs independently with complete control and confidence.

Across economic development, housing, human services, small business support, and public health, FORWARD gives leaders real-time visibility into performance and program outcomes. Agencies use FORWARD live dashboards and comprehensive reporting capabilities to monitor progress, identify bottlenecks, demonstrate compliance to auditors and councils, and maintain transparency with the public.

Trusted by more than 300 public sector agencies, FORWARD has delivered over 1 billion dollars in benefits and services with zero audit findings. Governments rely on FORWARD to launch programs in weeks, reduce administrative workload on overstretched staff, and ensure every public dollar reaches the community with accuracy, equity, and integrity.

FORWARD is more than software. It is the operational infrastructure that enables modern, efficient, and transparent government service delivery.