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Civic Group Solutions for the Public Sector

  • Civic Revere – Constituent & Casework Management Platform

    A secure, AI-native platform designed for government offices to manage constituent communications and casework from intake through resolution. Revere consolidates email, forms, calls, and documents into a single system of record with full auditability and role-based access controls.

    Key capabilities include:

    • Unified inbox for inbound communications across channels
    • Integrates with Microsoft 365, Google products, Slack, and other apps
    • End-to-end casework tracking with ownership, deadlines, and status controls
    • Constituent profiles with complete interaction history
    • Reporting on workload, response times, and issue trends
    • Secure, browser-based access with no client-side installation
  • AI-Assisted Correspondence & Triage

    Tools that help staff handle high volumes of inbound requests efficiently while keeping humans fully in control. AI-assisted features support categorization, prioritization, and draft generation, all subject to staff review and approval.

    Key capabilities include:

    • Automatic tagging and routing of inbound requests
    • Draft response assistance aligned with agency tone and prior correspondence
    • Human-in-the-loop review for all AI outputs
    • Configurable rules to align with agency policies
  • Casework Workflow Automation

    Configurable workflows that standardize how cases move through government offices, reducing manual coordination and minimizing delays.

    Key capabilities include:

    • Intake, assignment, escalation, and resolution workflows
    • Task management and internal notes tied directly to cases
    • Supervisor visibility into open cases and backlogs
    • Audit logs for all actions and status changes
  • Knowledge Repository & Archive Search

    A secure internal search capability that allows authorized staff to query historical correspondence, closed cases, and internal guidance using natural language—reducing time spent searching across disconnected systems.

    Key capabilities include:

    • Search across archived correspondence and case records
    • Permission-aware results based on user role
    • Institutional knowledge retention during staff turnover
    • No external data sharing or model training on customer data
  • Reporting & Analytics for Government Operations

    Built-in dashboards and reports that provide agencies with operational insight without additional manual reporting.

    Key capabilities include:

    • Case volume and response-time reporting
    • Issue and trend analysis by topic or geography
    • Exportable reports for audits and leadership review
    • Configurable dashboards by role and department
  • Secure Public Sector Deployment & Compliance

    Civic’s solutions are built with security and compliance as foundational requirements for government use.

    Key capabilities include:

    • Alignment with NIST security frameworks
    • SOC 2 controls and third-party security testing
    • Post-quantum cryptography support
    • U.S.-based government cloud hosting options
    • Role-based access control, logging, and retention management