AI-Native Casework and Constituent Management for Government

Civic is a Service-Disabled Veteran-Owned Small Business (SDVOSB) delivering an AI-native platform purpose-built for government communications, casework, and constituent relationship management. Our mission is straightforward: help public sector teams handle high volumes of inbound requests, manage cases end-to-end, and surface institutional knowledge.

Government offices today face overwhelming volumes of emails, calls, forms, and documents while relying on legacy tools that were not designed for modern workloads or security expectations. Civic addresses this challenge with Revere, a secure, cloud-based platform designed specifically for public sector workflows across federal, state, county, and municipal environments.

Civic’s platform consolidates inbound communications from multiple channels into a unified workspace, automatically categorizes and tags requests, and routes work to the appropriate staff. Casework is tracked from intake through resolution with clear ownership, deadlines, and audit trails. Built-in reporting provides visibility into workload, response times, and issue trends—helping agencies improve service delivery and accountability without additional manual reporting.

A key differentiator for Civic is our secure knowledge and archive search capability. Authorized staff can query historical correspondence, prior cases, and internal guidance using natural language, reducing time spent searching across disconnected systems and minimizing institutional knowledge loss during staff turnover. All AI-assisted features are human-in-the-loop, fully auditable, and configurable to align with agency policies.

Security and compliance are foundational to Civic’s architecture. The platform is built to align with NIST frameworks, supports post-quantum cryptographic standards, and operates within U.S.-based government cloud environments. Civic maintains SOC 2 controls, conducts regular third-party penetration testing, and provides robust role-based access control, logging, and data retention management to meet public sector requirements.

Civic is already working with government teams at the federal, state, and local levels, including accounts with legislative bodies and municipal organizations. Our approach emphasizes rapid deployment, predictable pricing, and close partnership with agency stakeholders.