CityStream Solutions for Every Organization

1. Record Search

Find the right record in seconds.

Describe a request in plain language and let the system find it, using keyword, metadata, and semantic retrieval across text extracted from every supported document, including scanned files processed with OCR
Review suggested records in the top-ranked results, each with a supporting evidence excerpt and a one-click link back to the complete source
Large compound PDFs are split into individual records, each kept linked to its parent file and supporting page range, so a result always opens at the right page
Records are classified into your agency's own categories and extracts agreed metadata, so you can filter by document type, date, address, parcel number, project, ordinance or resolution number, permit identifier, or any agreed field

Run every request from start to finish on one platform.

Each request gets routed to the right staff automatically, with approval sequences tracked at every stage
Reminders are sent before deadlines hit, and keeps a clear timeline of where every request stands
Ready-made response templates for everyday situations make communication easier: denying a record, reporting no responsive records, or requesting more information before you can proceed
Records where processing failed are flagged, so nothing is excluded, with every decision captured in an audit history
Invoicing for fulfillment costs stays in the same system as the request

Redaction that suggests the work and leaves the judgment to you.

Access controls are applied before retrieval, so confidential or restricted material is never exposed to unauthorized users
Information that requires redaction is suggested to you; staff and counsel simply accept or deny
Every redaction is tracked and reasoned, reversible until release, with each disposition recorded through the review workflow
An audit log is produced documenting every decision, with staff and counsel making all final calls on withholding, redaction, and release