CityStream Simplifies Public Records Requests
CityStream replaces outdated systems with government-grade AI designed around the way public teams actually work. We didn't guess what the clerks needed. We built our software alongside 500+ of them, so every feature solves a real problem.
Save time responding to records requests. When a request comes in, the system automatically hands you the right records, so you're not hunting through hundreds of files. Requests get collected from both your website portal and email inbox and then get automatically routed to the right staff.
Residents hear back faster thanks to ready-made response templates for everyday situations: denying a record, having no responsive records, or needing more detail before you can proceed. Our system also allows you to track the timeline of your request, navigate the approval sequence, and invoice residents.
Redacting becomes a breeze: the system suggests what to redact, and all you do is click accept or deny, with every redaction tracked and reversible until release. You can also redact by keyword or category and get government code-backed guidance on tough redaction calls.
Sleep soundly knowing compliance is handled. Adherence to public records statutes, accessibility standards, and records-retention requirements is built into the workflow itself.
Yes. CityStream connects with Laserfiche, Legistar, SharePoint, OnBase, and most other document management and records systems. We also integrate with common ERM platforms. Our goal is unified access to everything you already have rather than forcing you to migrate or duplicate storage.
Absolutely. CityStream is SOC 2 Type II certified and ISO 27001 compliant. We're also CCPA and GDPR compliant. All data is encrypted in transit and at rest, with role-based access controls and comprehensive audit trails. We built this for local government from day one. Security isn't an afterthought.
We handle data migration, staff training and configuration so all you have to do is schedule. Most cities are fully operational within a week, however, in our consultation we always find an implementation speed that you want. As fast or as long as you need.