Behavioral Health Link Solutions for the Public Sector
Coordinated Crisis Systems for the 988 Era
Behavioral Health Link (BHL) provides operational technology and crisis system coordination solutions that help states, counties, and crisis providers manage behavioral health crises across the full continuum of care. Built by crisis system operators, BHL supports 988 contact centers, mobile crisis response, behavioral health referrals, follow-up engagement, and crisis system analytics through one integrated operational environment. Each module can be independently purchased and configured into existing systems or acquired in combination to provide an integrated solution supporting an individual’s journey across the full continuum of crisis care.
988 “Air Traffic Control” Contact Center Operations
Support crisis counselors and supervisors with workflows aligned to national SAMHSA Guidelines and 988 best practices.
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Capabilities
- GPS-enabled dispatch coordination
- Multi-level crisis response workflows
- Field communication and responder alerts
- Mobile responder performance tracking
- Real-time deployment visibility
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Outcomes
- Faster crisis response coordination
- Seamless data/assessment/information sharing between mobile teams and dispatching centers
- Reduced law enforcement involvement
- Improved field safety and communication
Mobile Crisis Dispatch Coordination, Monitoring & Reporting
Coordinate mobile crisis teams through GPS-enabled operational workflows and real-time field coordination.
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Capabilities
- 988-aligned workflows, risk assessment and safety planning
- Intuitive, low-burden crisis documentation (also 988-aligned)
- Supervisor monitoring and quality assurance
- Longitudinal caller engagement tracking
- Warm transfer and referral workflows
- Integrated crisis response coordination
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Outcomes
- Improved efficiencies in documentation and care coordination
- Enhanced supervisor-staff engagement and support
- More consistent counselor application of 988 best practices
- Improved visibility of care-quality metrics
Behavioral Health Bed & Resource Coordination
Improve visibility into crisis stabilization and treatment resources while streamlining referrals and placement coordination.
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Capabilities
- Real-time behavioral health bed visibility
- Referral coordination workflows
- Matching based on clinical criteria, demographics, etc.
- Electronic referral transmission
- Waitlist and utilization monitoring
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Outcomes
- Faster placement coordination, reducing emergency department boarding times
- Reduced administrative burden
- Improved access to behavioral health care stabilization for people in crisis
Crisis Follow-Up Services
Support continuity of care through structured follow-up engagement workflows.
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Capabilities
- Post-crisis outreach tracking
- 988-aligned best practices workflows
- Client outcome monitoring and reporting
- Continuous safety planning updates
- Referral engagement tracking
- Longitudinal care coordination
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Outcomes
- Reduced repeat crisis utilization
- Reduced distress and risk for people in crisis
- Improved connection to care for people in crisis
- Enhanced continuity of support
Reporting & Crisis System Analytics
Deliver operational intelligence and system-wide insights for crisis system leaders.
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Capabilities
- Real-time operational dashboards
- Crisis continuum analytics
- Performance measurement
- Quality assurance reporting
- Population-level behavioral health insights
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Outcomes
- Improved operational visibility
- Data-informed system planning
- Enhanced crisis system accountability
988 & Public Safety Integration
Support coordinated response between behavioral health crisis systems and public safety agencies.
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Capabilities
- 988 and mobile crisis coordination
- Law enforcement diversion workflows
- Shared response visibility
- Crisis response escalation pathways
- Community-based crisis response support
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Outcomes
- Least restrictive interventions
- Improved crisis coordination
- Enhanced public safety collaboration