AI voice, text and video agents for government citizen services
365agents builds AI agents that answer the public for you: phone calls, text messages, website chats and live video conversations, around the clock. For government agencies, that means residents get an answer the first time they reach out, at any hour, without waiting on hold or for the office to open.
Each agent is trained on an agency's own approved information, such as office hours, locations, program rules, required documents, forms and frequently asked questions. It answers questions, books and changes appointments, collects intake details, sends confirmations and reminders by text, and routes callers to the right office. When a request needs a person, such as an eligibility decision, a complaint or anything sensitive, the agent hands the conversation to staff with a summary, so nobody has to repeat themselves.
Agencies can start with one job and add more. The Receptionist Agent answers the main line and routes calls. The After Hours Agent covers evenings, weekends and holidays. The Scheduling Agent books appointments. The Website and Texting Agents answer the same questions in chat and by SMS. Workface adds a real-time video agent that talks with residents face to face, can guide them step by step through a process, and supports more than 40 languages.
365agents works with an agency's existing phone system, so there is no rip-and-replace project. It connects to more than 3,000 applications, including common scheduling and CRM tools, and a new agent can be live in under ten minutes. The platform is SOC 2 certified and HIPAA compliant, with a Business Associate Agreement available for health and human services programs that handle protected health information. Every conversation comes with a written summary, so supervisors can see what residents are asking for.
The result is shorter queues, fewer missed calls and more staff time for the cases that need a person. 365agents is available to federal, state and local agencies and education institutions through Carahsoft and its contract vehicles.
Frequently Asked Questions
No. It works with the phone system you already have. You forward calls to the agent, and it routes callers back to staff when needed.
The agent hands or escaltes the conversation to the right staff member or office with a summary of what was discussed. Agencies decide which topics always go to a person, such as eligibility decisions, complaints or anything sensitive.
The platform is SOC 2 certified and HIPAA compliant, with a Business Associate Agreement available. Details are at trust.365agents.com.
A first agent can be live in under ten minutes. Most agencies start with one service, such as after-hours calls or appointment booking, and expand from there.
Through Carahsoft and its contract vehicles. Contact the 365agents team at Carahsoft for a quote.