1440 Solutions for the Public Sector
Messaging Studio
1440’s Messaging Studio extends Salesforce Digital Engagement with Bring Your Own Channel (BYOC) support, enabling agencies to connect with citizens on their preferred platforms — including Instagram Direct Messages, WhatsApp, X (Twitter), Google RCS, Web Chat, and SMS.
With Agentic AI embedded, agencies can:
- Automate citizen responses in real time
- Provide interactive, personalized engagement
- Centralize conversations across all channels within Salesforce
Additionally, the 1440 Mobile App empowers employees to manage conversations, cases, and workflows from any mobile device while maintaining Salesforce-native security and compliance.
Translation Studio
1440’s AI-powered Translation Studio breaks language barriers and ensures inclusive citizen experiences by supporting 100+ languages across Salesforce.
Capabilities include:
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Salesforce Experience Cloud Translation
Instantly localize websites, portals, and forms for multilingual citizen self-service.
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Messaging Channel Translation
Provide real-time translation for BYOC messaging channels such as Instagram DMs, WhatsApp, and Google RCS, enabling seamless multilingual conversations.
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Standard Object Translation
Translate records from standard Salesforce objects for comprehensive multilingual support.
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Custom Object Translation
Translate data from any custom object for full flexibility.
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Chat Translation
Enable real-time translation of live support chats to improve citizen interactions.
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Knowledge Translation
Translate knowledge articles, FAQs, and help content instantly.
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Email Translation
Auto-detect languages and translate inbound and outbound emails for clarity and accuracy.
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Metadata Translation
Translate Salesforce metadata, including screen flows, surveys, and custom labels.
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Salesforce Flow Translation
Automate translation of both new and existing screen flows with no coding required.
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Survey Translation
Localize question and answer choices for Salesforce Surveys.
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Einstein Bot Translation
Deliver multilingual chatbot experiences with real-time AI translation.