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Transforming Citizen Engagement in the Public Sector with 1440

Powering Government-to-Citizen Communication with Agentic AI

1440 empowers public sector agencies to deliver secure, inclusive, and intelligent citizen engagement directly inside Salesforce. As an official Salesforce Messaging BYOC Partner, 1440 extends Salesforce Digital Engagement by seamlessly integrating SMS, WhatsApp, Web Chat, and Email with additional high-demand channels — including Instagram Direct Messages, X (Twitter), and Google RCS — enabling agencies to meet citizens wherever they are.

With Agentic AI embedded across the platform, 1440 enables agencies to automate personalized responses, predict citizen needs, and resolve cases faster — without sacrificing security or compliance.

Why Multichannel + Agentic AI Matters

Today’s citizens expect real-time, personalized, and secure communication across their preferred channels. 1440, powered by Agentic AI, helps agencies deliver smarter, faster, and more human-like interactions:

  • Instagram Direct Messages → Engage younger and diverse populations with personalized AI-powered responses.
  • Google RCS → Elevate SMS with interactive, AI-driven experiences using buttons, carousels, and verified sender branding — ideal for emergency alerts, voting information, health updates, and service notifications.
  • X (Twitter) → Provide rapid public updates, manage constituent questions, and streamline real-time alerts.

By unifying these channels within Salesforce, Agentic AI optimizes response routing, reduces agent workload, and enables scalable, transparent citizen engagement.

Seamless Integration with Salesforce + 1440 Mobile App

1440 enhances Salesforce Digital Engagement by enabling case management, AI-driven messaging, and citizen support across every channel — all inside one secure platform.

With the 1440 Mobile App, public sector employees can:

  • Leverage Agentic AI to draft and personalize responses in real time
  • Manage cross-channel cases seamlessly while on the move
  • Keep all sensitive communications secure through Salesforce-native compliance controls

Agencies remain agile, responsive, and connected, whether in-office or in the field.

AI-Driven Translation for Inclusive Government Services

Supporting citizens with Limited English Proficiency (LEP) is critical for equitable access to services. With 1440’s AI-powered Translation Studio:

  • Translate emails, cases, and knowledge articles instantly
  • Enable real-time multilingual support across live chat, SMS, and BYOC channels (Instagram, X, RCS)
  • Localize Salesforce metadata, screen flows, surveys, and Einstein Bots seamlessly

With support for 100+ languages, 1440 removes language barriers, enabling agencies to provide timely, inclusive, and accurate citizen experiences.

Key Benefits for Public Sector Agencies

  • Agentic AI-Powered Citizen Engagement → Automate responses, prioritize cases, and personalize interactions.
  • Expanded Channel Reach → Support Instagram DMs, X, and RCS alongside native Salesforce channels.
  • Real-Time, Secure Communication → Maintain compliance and safeguard citizen data.​​​​​​​
  • On-the-Go Responsiveness → Use the 1440 Mobile App to manage conversations anywhere.​​​​​​​
  • Multilingual Digital Services → Deliver AI-powered translations to foster trust and accessibility.

Why Partner with 1440 + Salesforce + Carahsoft

As a Salesforce ISV and Messaging BYOC Partner, 1440 enables agencies to modernize citizen engagement with one unified platform that merges Salesforce-native digital channels with high-demand, AI-powered messaging.

Together with Salesforce and Carahsoft, agencies can:

  • Improve service delivery and citizen satisfaction
  • Build trust through transparent, personalized communication
  • Drive faster resolutions with Agentic AI automation
  • Deliver digital-first engagement strategies at scale