Ziro Solutions for the Public Sector
ZIRO Platform for Microsoft Teams Phone
Key Features:
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Seamless migration platform for Microsoft Teams Phone
- Automated discovery and migration from Cisco Call Manager to Teams
- API Automation for self-service provisioning
- Support for flexible hybrid calling configurations during migration
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Automated Bulk User Setup and Dial Plan Configuration in ZIRO Platform
- Automated user setup, license assignment, and dial plan configuration
- Eliminates manual tasks with bulk execution at scale
- Integrates provisioning workflows to allow users to self-serve
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MACD Automation for Helpdesk and Administrators
- Intuitive 360° view of all users’ Phone services
- User Permissions to allow support to handle MACDs without full admin access
- Reporting to proactively identify and fix errors before they affect users
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A single interface for Teams Phone licensing and Utilization metrics
- Teams PSTN Usage reporting to inform licensing configuration
- Dial Plan Inventory Reporting for visibility into remaining numbers
- Automatic reporting for Misconfigured Policies that impact end users
Managed Services for Microsoft Teams Phone
ZIRO offers flexible, transparent, and cost-controlled Microsoft Teams Phone and PSTN Licensing services with no contracts.
Teams Phone and third-party Incident Management
Our team is there to help you with all Microsoft Teams issues, from issues within the tenant, all the way to the carrier, and any third-party vendors.
Complex MACD support
Support when you need it for complex Move, Add, Change, Delete (MACD) operations. Most changes up to four hours of effort are included on Plus and Premium plans.
License Management for Microsoft Teams Phone
License Management support when you need it. Additional Call Utilization Optimization through a Dedicated Customer Service Manager available on Plus and Premium plans.
Teams Phone + Copilot
ZIRO Platform equips Copilot with Voice data, turning every call and meeting into smarter decisions and faster growth.
Capture real conversation data from Teams Phone for Copilot:
ZIRO Platform ensures that voice data is effectively integrated and utilized by Copilot for features like speaker attribution, call summarization, and action item identification.
Coming Soon: Advanced workflow orchestration powered by Copilot and Teams Phone.
ZIRO’s Agentic AI orchestrates advanced workflows to help users save time and make better decisions.
Copilot delivers real intelligence across the organization:
All relevant recorded conversations in the organization become centralized knowledge for Copilot, meaning Microsoft’s advanced AI can do its best work.