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Wilmac Technologies Solutions for the Public Sector

Wilmac Continuity WFM

Wilmac Continuity WFM

Wilmac Continuity WFM is the first AI-powered workforce management platform purpose-built for PSAPs.

It automates scheduling workflows, reporting, and forecasting through AI/Ask WFM, eliminating the challenges of manual scheduling and ensuring every shift is covered. By saving time and increasing efficiency, it allows supervisors to focus on managing the center instead of being bogged down by administrative tasks.

Wilmac Continuity WFM adapts to the urgency of dispatch environments with automated shift management, time-off requests, and schedule auto-fill. It provides real-time visibility, streamlines operations, and helps communication centers stay efficient, compliant, and mission-ready 24/7, ultimately better serving their community

  • Pricing

    Pricing ranges per seat/position, with the exact rate tailored to the size and needs of your organization. Professional services are offered as a one-time implementation and training package, priced at 90% of the annual subscription, ensuring a smooth, fully supported rollout and long-term success. Contact Wilmac Technologies to learn more or request a customized quote or free trial.

  • Features
    • Mac: Agentic AI inside Wilmac Continuity WFM. Mac is your expert assistant on forecasting, scheduling, and staff reporting. Ask Mac questions or have him deliver forecasts, schedules, or reports directly to you.
    • Schedule Management: Provides a live, real time view of staffing across all stations, divisions, and roles for any 24 hour period. Automates schedule creation using defined rules, skills, staffing requirements, and break policies.
    • Absences and Time Off Management: Automates and centralizes all time off and absence workflows while instantly updating employee availability and triggering coverage actions.
    • Overtime Management: Automates the creation and management of overtime to ensure coverage gaps are addressed quickly and consistently using defined policies.
    • Shift Bidding and Overtime Awarding: Enables transparent, policy-driven bidding and awarding workflows so overtime and open shifts are distributed fairly and consistently.
    • Employee Portal and Self Service: Gives employees real time access to schedules, overtime opportunities, shift swaps, and notifications through a single dashboard.
    • Supervisor Tools and Reporting: Provides supervisors and leadership with real time visibility, reporting, and AI powered insights into staffing and workforce performance.
    • Break Rules and Compliance: Automatically applies break rules during schedule generation to ensure compliance while maintaining coverage.
  • Benefits
    • Simplifies scheduling and shift management with intelligent AI automation, helping teams avoid manual effort and reduce errors.
    • Delivers real-time visibility across desks and shifts, so supervisors can respond quickly to coverage changes and keep operations running smoothly.
    • Empowers employees with instant access to schedules, easy break and shift requests, and live updates, reducing confusion and boosting engagement.
    • Centralizes workflows and communication, eliminating spreadsheets and fragmented records for streamlined, audit-ready operations.
    • Provides actionable insights and clear reporting, supporting smarter decisions and ensuring consistent coverage for public safety teams.
    • Better management of your 911 center = better service to your community.