Trusona Solutions for the Public Sector

Part of the ATO Protect Suite, Agent Verify (patent-pending) is a simple solution to stopping sophisticated social engineering attacks. Cyber criminals are calling employees posing as company IT Help desk agents and persuading them to install software, disclose credentials and give remote access. Agent Verify provides a simple and secure way for employees to verify that a caller claiming to be from the IT help desk is legitimate.

Agent Verify codes are:

• Single-use and time-limited
• Impossible to spoof or intercept via man-in-the-middle attacks
• Only shared by agents during outbound calls they initiate

Once the agent is verified, the employee can proceed with confidence. If the agent cannot provide a verifiable code, the employee is instructed to end the call and report the incident. Social engineering stopped with Trusona Agent Verify.

Your IT Helpdesk receives a call, one of your executives is visiting clients and needs their login credentials reset immediately. As the agent walks them through the ITSM security process, the caller becomes more irate and asks them to hurry up. They sound like the executive and know key information, but how can the agent be sure? Do they try to keep the caller happy and expedite... or is this an account takeover (ATO) attack?

With ATO Protect from Trusona, they can know who is on the other end.

Get protected immediately with Zero integration options plus an ITSM API and our patented Man In the Middle, SIM Swap, and social engineering attack detection. Thousands of supported document types and multiple international phone networks are covered.

Handle Agent-Assisted and Self-Service items that arrive at your IT Help Desk with the full power of the ATO Protect Suite. Reduce expenses, reduce exposure to social engineering, get protected from cyber gangs like Scattered Spider from day 1.