Train 911 Professionals Better, Faster

ThisGen 911 is dedicated to strengthening the critical infrastructure of public safety by revolutionizing how 911 telecommunicators are recruited, trained, and retained. As Emergency Communication Centers (ECCs) and Public Safety Answering Points (PSAPs) face a dual crisis of staffing shortages and increasing call complexity, the public sector requires a solution that is scalable, realistic, and data-driven. ThisGen 911 meets this demand with a purpose-built AI simulation platform that modernizes the entire lifecycle of the dispatch workforce.

Our platform differentiates itself from traditional training methods through Protocol-Aware Scoring and Real Geography. Unlike generic simulators, ThisGen 911 trains your staff on your actual streets, using your specific maps and landmarks, ensuring that trainees build genuine spatial awareness of their jurisdiction. Furthermore, our AI provides immediate, objective feedback aligned with your agency’s specific Standard Operating Procedures (SOPs). This eliminates the subjectivity and variability inherent in human-only grading, ensuring that every call taker is evaluated against a consistent, defensible standard of care.
The operational impact on government agencies is profound. By moving away from passive live call shadowing, which relies on the unpredictable nature of real-time emergencies, agencies using ThisGen 911 have reported a 40% reduction in training time. This acceleration significantly lowers the cost-to-train and gets qualified dispatchers on the floor faster without compromising safety or proficiency.

Crucially, the platform’s value extends beyond new hires. It serves as a comprehensive workforce tool:
Recruiting & Screening: Agencies can use the simulation to give applicants a realistic day in the life experience before they are hired. This try-before-you-buy approach helps screen for resilience and aptitude early, preventing costly attrition later in the process.
Ongoing & In-Service Training: Seasoned dispatchers can utilize the platform to maintain proficiency in high-acuity, low-frequency events—such as active shooter scenarios or complex medical disasters—ensuring readiness for crises that may not occur daily but require flawless execution.

By integrating ThisGen 911, agencies transform training from a time-consuming bottleneck into a strategic asset, ensuring that when a citizen calls for help, the voice on the other end is prepared, proficient, and resilient.