ServiceNow Canada

Portfolio and Platform

ServiceNow was founded in 2004 and since that time has provided enterprise level products and services.

ServiceNow offers a comprehensive portfolio of cloud-based applications that create great experiences and unlock productivity across an organization. We think of this Digital Transformation process and benefits in three distinct workflows.

• Transform your operational IT productivity
• Standardize IT globally
• Manage demand and resources better
• Improve service availability
• Reduce enterprise risk
• Drive operational excellence through automation
• Elevate your employee experience
• Enable employees with self-service
• Improve HR productivity
• Smooth employee on-boarding
• Reimagine your customer engagement
• Increase customer satisfaction
• Resolve issues faster
• Personalize and predict

These workflows include the products listed below.

These workflows and applications are built on the ServiceNow Platform, which offers industry-leading infrastructure and architecture, integration, scalability, and security.

• ServiceNow has a game-changing architecture. Many other cloud providers operate in a multi-tenant architecture (where many customers share the same database and application instance) and take their system down for planned maintenance more frequently and for longer time periods than ServiceNow. This impacts the cloud provider’s ability to troubleshoot or perform maintenance on a single customer’s instance without severely impacting many other customers. ServiceNow offers a superior, single-instance architecture; each instance has its own database and application set, allowing each customer to operate independently of other customers. We compliment this with 18 data centers around the globe (nine pairs) that enable us to fail over customers when issues arise or we are performing planned maintenance. When ServiceNow is working on your instance, you can still use it without seeing any change in performance.
• All workflows and applications are built on a common platform, eliminating the traditional challenges around data integration. Any application on the ServiceNow Platform, including customer-built applications, can access and leverage all metrics, tasks, services, assets, people, locations, and information from a single data source, and everyone in the enterprise can access this information through a single user portal. All applications also leverage an intelligent automation engine to bring together people processes and automated processes.
• ServiceNow is built on a highly scalable, state-of-the art cloud infrastructure. With a clustered application and database server architecture, there is no known limit to the scalability of the ServiceNow implementation. ServiceNow has tens of thousands of customer instances operating globally in our data centers and over 150 million subscribed users. Customer instances perform an aggregate of tens of billions of full page transactions every month. Customers using the ServiceNow CMDB as the single system of record have scaled their CMDBs to manage tens of millions of configuration items (CIs). Our largest customer has tens of thousands of Fulfiller users and hundreds of thousands of Requester (end) users. We easily support all existing customers with room to grow and support customers large and small.
• ServiceNow understands that the security, privacy, and compliance are vital to all organizations, regardless of size. The ServiceNow Platform provides industry-leading features and services – in a secure, reliable environment – that support customer implementations, as well as custom applications and application integrations. ServiceNow provides 24x7 operations and security monitoring to help ensure customer instances are protected and operating as intended. We’ve engineered our cloud services, the infrastructure that supports it, our data encryption techniques, and security threat response processes, to ensure that your data is protected and secure at all times.

Procurement Vehicles

SLSA Contract # EN578-232335/070/SMS
Term: October 10, 2023 - September 29, 2028

Carahsoft serves as the SLSA Schedule Partner for ServiceNow, the enterprise cloud company, providing a services model that defines, structures and automates the flow of work, removing email and spreadsheets from the process to streamline the delivery of services. Carahsoft supports an extensive ecosystem of resellers and consulting partners committed to helping government agencies optimize automated SaaS services applications that include cloud computing, platform-as-a-service (PaaS) enterprise service, human resources, finance, marketing, and field operations. Carahsoft offers the entire line of ServiceNow products and services on the SLSA Contract # EN578-232335/070/SMS.

Products