ServiceNow Government IT News

Latest News

ServiceNow Among Companies That Sent Staff Memos Following Supreme Court’s Roe Decision
June 25, 2022
A number of corporate leaders have made public remarks about the Supreme Court’s 6-3 vote to strike down Roe v. Wade. The CEOs of Yelp, Reddit, Dick’s, and more issued statements in the hours following the...
ServiceNow’s Caimi Discusses Importance Of Channel Partners In Its Growth Strategy
June 24, 2022
Workflow automation platform ServiceNow is sharpening its focus on channel partners as they continue to play a critical role in its growth strategy. 
ServiceNow CEO McDermott Discusses Challenging Economic Situation
June 23, 2022
In this episode of Making Markets, host Daniel Newman is joined by ServiceNow CEO Bill McDermott. This action packed discussion dives into the challenging economic situation, the role automation has to play...
ServiceNow Highlighted Among Most Popular Electronic Record-keeping Software
June 22, 2022
Keeping track of paperwork can be a challenge, It’s easy to misplace a file or even spill coffee on a document on your desk. If you don’t have that document backed up in an electronic format, you may have just lost important...
Report Lists ServiceNow Among Top Employers For Tech Talent
June 21, 2022
Attracting and retaining a talented tech team is the most important success factor for the long-term success of CIOs and their agendas. But it is also their most difficult, nettlesome challenge, especially in today’s hot...
ServiceNow CEO McDermott Discusses Lessons For The Newest Members Of Today’s Workforce
June 17, 2022
ServiceNow CEO Bill McDermott offers career, leadership and life advice to this year’s graduating class.
ServiceNow’s Ramsey Discusses Ways Digital Transformation Drives Customer Experience
June 17, 2022
Throughout the years, the basic needs of customers have stayed the same—they want to buy products and services that work. However, the expectations customers have when they interact with a brand, and the ways in which...
ServiceNow Innovation Park Customer Experience Highlighted
June 15, 2022
Tucked away just off a main road at the end of a fairground complex, the OVO Practice Centre is best known as the place where the Toronto Raptors hone their skills and their ability to work together as a team. For a few days...
Healthcare Organizations Increasingly Use ServiceNow Tools To Drive Digital Transformation
June 14, 2022
As health IT leaders and providers embrace agility and consumer-oriented philosophies at an accelerated rate, they are also being tasked with improving clinician efficiency and wellness in addition to patient outcomes and experiences.
ServiceNow CEO McDermott Says Economic Downturn “Not A Crisis”
June 13, 2022
ServiceNow CEO Bill McDermott has spent decades with technology companies — building a hefty net worth along the way — and his experience leads him to believe that the current economic downturn isn’t the crisis...
ServiceNow’s Torres And Kahn Provide Insight On Value Of Low-code And No-code Tools
June 13, 2022
If you listen to its backers, the low-code/no-code movement has taken the enterprise tech industry by storm. Startups and tech giants alike are all touting the efficacy of a new method of software development that proves...
ServiceNow Highlighted Among Top GRC Tools For 2022
>June 9, 2022
Approximately 63 percent of organizations in the tech industry fell victim to a data breach in the last two years that led to leakage of protected data. Governance, compliance, and regulation (GRC) can help stem these breaches...
ServiceNow CEO McDermott Discusses Digital Transformation And Business Strategy
June 01, 2022
CEO of ServiceNow Bill McDermott discusses digital transformation and business strategy in the ‘fast-changing’ tech industry on ‘Mornings with Maria.’
CRN Highlights 25 Top Solution Provider Companies

Hybrid cloud and multi-cloud, business transformation and digital transformation, hybrid work environments—the complexity of IT hasn’t just increased in recent years, it has increased exponentially. Throw in the surge...

Archived News

Back to Top

October 06, 2022

ServiceNow Secures Department of Health and Human Services Enterprise-Wide Contract

ServiceNow today announced it has won a single award, Blanket Purchase Agreement (BPA), with the U.S. Department of Health and Human Services (HHS), part of the U.S. General Services Administration (GSA). The agreement is in partnership with Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®.

November 10, 2020

Accenture & ServiceNow Reimagine Future of Business

Learn about Accenture ServiceNow Business Group.

October 15, 2020

ServiceNow adds Health and Safety Testing app

ServiceNow adds Health and Safety Testing app to Safe Workplace suite.

October 14, 2020

ServiceNow named a Leader in the Gartner Magic Quadrant for IT Service Management

ServiceNow named an ITSM Tools Magic Quadrant Leader.

October 05, 2020

ServiceNow Named Leader for Enterprise Low-Code Application Platforms

ServiceNow named Leader in the Gartner Magic Quadrant for Enterprise Low-Code Application Platforms.

September 16, 2020

Welcome to the Now Platform Paris release!

Learn about the Now Platform Paris release.

September 03, 2020

ServiceNow partners with Cisco for contact tracing capabilities

ServiceNow announced a new integration with Cisco DNA Spaces, a location-based application and analytics tool.

July 07, 2020

Zoom and ServiceNow partner up

Zoom and ServiceNow partner to make the best work-anywhere experiences even better.

May 18, 2020

ServiceNow Announces 4 Apps and a Dashboard to Help Workplaces Reopen Safely

ServiceNow, the leading digital workflow company that makes work, work better for people, today released ServiceNow Safe Workplace, a four-app suite and dashboard designed to help companies manage the essential steps for returning employees to the workplace and support everyone’s health and safety. Immediately available, the Safe Workplace app suite is powered by the Now Platform.

May 12, 2020

ServiceNow Named to U.S. Department of Defense Enterprise Software Initiative Blanket Purchase Agreement

ServiceNow today announced that it has been named a publisher on the Department of Defense (DoD) Enterprise Software Initiative (ESI) blanket purchase agreement (BPA) awarded to Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®. The BPA is signed for a ten-year period of performance through July 14, 2029.

May 05, 2020

Adobe and ServiceNow Announce Global Availability of Integration

Adobe and ServiceNow announced the availability of its partnership integration, to deliver an industry-first solution connecting data from Adobe Experience Platform and ServiceNow’s Customer Service Management workflow product to enable more seamless, connected customer experiences. In today’s experience economy, where digital-only is our reality, marketing and customer service organizations must be aligned around a data-driven, customer-first approach.

March 16, 2020

Our Customer Care Plan for COVID-19

Today ServiceNow announced a customer care plan to support our public and private sector customers in managing the COVID-19 pandemic. As part of this effort, we’re announcing four new community apps to help our customers, including government agencies and enterprises, manage complex emergency response workflows. These apps are now available at for customers to access free of charge through September 30, 2020.

March 04, 2020

Highlights from the ServiceNow Federal Forum

Last week, ServiceNow hosted its annual Federal Forum, where federal leaders and industry partners convened for one day in Washington, D.C. to discuss how they are digitizing services for federal employees and citizens. Having joined the ServiceNow team less than a year ago and having previously worked in the federal government, I was fortunate to hear our federal customers share their dynamic stories and learn more about the steps they are taking to accelerate their modernization journey. Here are some of the key highlights from the day.

December 18, 2019

ServiceNow Gains DOD Impact Level 4 Authorization

The federal government has reached an inflection point in its digital transformation journey – with increasing security risks and costs associated with legacy systems, modernization is no longer an option, it’s an imperative. Both federal civilian and defense agencies are required to meet ongoing benchmarks to further their modernization efforts, and, as a result, they are turning to enterprise cloud providers to help them achieve this long-standing mission.

October 08, 2019

Carahsoft Named a ServiceNow Public Sector Distributor in Canada

Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced that ServiceNow has named Carahsoft one of its public sector distributors in Canada.

September 26, 2019

So Long, Spreadsheet- Cloud Platforms Ending Freeze on Public Service Collaboration

Frozen in place by isolated IT management systems and spreadsheets for cataloging data, public sector technology buyers are now stepping out of the cold. Agencies are increasingly dropping these methods in favor of unified cloud platforms that provide interoperability and an expedited means to connect the various threads of business functions.

September 26, 2019

Howard County Draws Straight Lines for IT Services and Operations

The Howard County, Md., government streamlined its IT operations and cut its contract approval times to a fraction of what they were by building out workflows and bundling business processes on a cloud platform, said Howard County’s Deputy CIO Tom Yeatts.

March 26, 2019

Adobe and ServiceNow Partner to Advance Customer Experience Management

Adobe (Nasdaq:ADBE) and ServiceNow (NYSE:NOW) today at Adobe Summit announced a partnership to empower brands with an industry-first solution for stitching together Adobe customer experience data and customer data, ultimately providing seamless digital workflows and personalized customer experiences across all touchpoints.

May 29, 2018

Forbes Releases Eighth Annual List Of The World's Most Innovative Companies

Forbes today released its eighth annual list of The World’s 100 Most Innovative Companies. The list demonstrates creative disruption and how new players come in, innovate and garner the attention of investors. Cloud computing company ServiceNow debuts on the list at No. 1, seizing the title of the World’s Most Innovative Company of 2018.

May 29, 2018

From Broke To Billionaire: How Fred Luddy Built The World’s Most Innovative Company

Vegas being Vegas, fans have crammed the Venetian Hotel for selfies with a graying celebrity working his way through the scrum: Fred Luddy, the 63-year-old founder of ServiceNow, America's hottest IT-services company. Neither Wayne Newton nor Celine Dion, Siegfried nor Roy, has anything on Luddy in Sin City this day, at least among the 18,000 customers, vendors and employees in town for Knowledge, ServiceNow's annual developers conference.

February 07, 2018

New GSA and ServiceNow Software Deal Lowers Costs for IT Solutions

ServiceNow today announced that the U.S. General Services Administration (GSA) has negotiated a new, government-wide enterprise software agreement for IT management solutions with ServiceNow via Carahsoft Technology Corporation.

October 21, 2016

Carahsoft Sponsors Fourth Annual ServiceNow Federal NowForum, October 26, 2016 in Washington D.C.

Carahsoft Technology Corp., the trusted government IT solutions provider, is pleased to sponsor ServiceNow’s fourth annual Federal NowForum on Wednesday, October 26, 2016, in Washington, D.C. The one-day event brings together IT executives and service professionals to discuss and collaborate on strategies that will transform agencies into service-oriented enterprises.

February 29, 2016

ServiceNow Gains FedRAMP Certification from the U.S. Government

ServiceNow (NYSE: NOW), the enterprise cloud company, today announced the ServiceNow platform has received FedRAMP certification from the U.S. government that gives federal agencies the confidence to accelerate their move to the cloud. This certifies that the ServiceNow government community cloud has passed the federal risk management process defining standard security requirements for all cloud providers. This will save individual agencies the time and money they may have spent doing their own information assurance assessment.

February 24, 2016

ServiceNow Reinvents Security Response

ServiceNow (NYSE:NOW), the enterprise cloud company, today announced it’s extending its industry-leading automation and orchestration expertise to transform the way organizations respond to threats. ServiceNow’s first offering, Security Operations, gives both security and IT teams a single platform to respond to security incidents and vulnerabilities.

November 02, 2015

Carahsoft Co-Hosts Third Annual ServiceNow Federal NowForum

Carahsoft Technology Corp., the trusted government IT solutions provider, is pleased to co-host ServiceNow’s third annual Federal NowForum on Tuesday, Nov. 3, 2015 in Washington, D.C. The Federal NowForum brings together IT executives and service professionals to discuss critical service management strategies to help federal users transform their organizations into service-oriented enterprises.

October 28, 2014

Carahsoft Co-Hosts 2nd Annual ServiceNow Government User Conference, Federal NowForum, Nov. 5, 2014

Carahsoft is pleased to co-host ServiceNow's second annual Federal NowForum, its premier government user conference on Wednesday, Nov. 5, 2014 in Washington, D.C. The Federal NowForum brings together IT executives and service professionals to learn about critical strategies to transform organizations into service-oriented enterprises.