From Reactive Processing to Strategic Operation: How Mecklenburg County Brought Contract Intelligence to the Community

This JAGGAER customer success story highlights how Mecklenburg County, North Carolina, transformed its procurement operations with a centralized contract management solution. Using JAGGAER Contracts+, the county streamlined contract creation and approvals, improved collaboration and visibility, and strengthened compliance and audit readiness. As a result, Mecklenburg County increased its on-time completion rate from 78% to 89% while shifting procurement from reactive processing to more strategic, data-driven operations.