The State of AI in Government

Based on a survey of 121 government employees, this report examines AI adoption, deployment trends and barriers across federal, state and local agencies. It reveals that governance, security, data silos and staff capacity are the primary challenges to scaling AI rather than a lack of use cases. The report highlights the importance of strong content, data and workforce governance alongside targeted customer experience applications to support successful AI implementation.

Key topics include:

• AI adoption across federal, state and local agencies

• Government employee perspectives on AI

• Barriers to scaling AI initiatives

• Governance, security and data management challenges

• Workforce capacity and readiness

• Content, data and workforce governance frameworks

• Customer experience applications such as call deflection

• Agentic automation and AI implementation

Explore the report to understand government AI adoption trends and identify strategies for building a foundation for successful AI implementation.