State of New Mexico RPA Case Study

This customer success story explores how the New Mexico Human Services Department (HSD) uses intelligent automation to transform the citizen experience and deliver faster, more accessible public services. It highlights how digital workers helped streamline Medicaid enrollment, enhance customer support and return more than 100,000 hours of productivity to the state.

Key topics include:

• New Mexico Human Services Department
• Intelligent automation
• Digital workers
• Medicaid enrollment
• Customer support
• Citizen experience
• Public-sector productivity

Explore this customer success story to learn how intelligent automation can help public-sector teams improve service delivery and give staff more time to focus on serving residents.