The End of Ghost Networks

The End of Ghost Networks examines how inaccurate provider directory data and outdated access methods can create barriers to care for Medicaid, rural and behavioral health populations.

Drawing on a nationwide secret shopper study of approximately 1,000 providers, the white paper explores how continuously validated provider data and real-time online scheduling can create a more accessible way for patients to find and book care.

Key highlights include:

• Findings from a nationwide study of approximately 1,000 providers

• How inaccurate directory data contributes to barriers to care

• Challenges facing Medicaid, rural and behavioral health populations

• The role of continuously validated provider data in improving directory accuracy

• How real-time online scheduling can connect patients with available care

• Why bookable directories can offer a more effective alternative to static listings

Access the full white paper to explore the research and learn how real-time provider data and online scheduling can help improve access to care.