Provider Directories Create Ghost Networks That Hinder Access to Care

Outdated provider directories can create “ghost networks” where listed providers may not have available appointments or may be difficult for patients to reach. This resource explores how static information and manual updates can contribute to barriers to care for Medicaid and underserved populations.

Key highlights include:

• How outdated directories can contribute to “ghost networks”

• The impact of manual provider data updates

• How limited scheduling information can delay access to care

• The role of verified provider data in improving directory accuracy

• How real-time appointment availability can help patients find and book care faster

• How bookable directories can create a more connected patient experience

Access the full resource to learn how real-time provider data and scheduling capabilities can help reduce access barriers and connect more patients with available care.