Driving Human-AI Harmony: Copilot Contact Center Elevates Customer Experience

Delivering consistent customer experiences across multiple brands requires intelligent, connected engagement. Discover how a leading technology retailer partnered with HCLTech to modernize customer support using Microsoft Dynamics 365 and Copilot, creating a unified customer engagement platform.

Learn how the transformation improved self-service, enhanced intent recognition and empowered agents with AI-driven tools to deliver faster, more personalized support.

Key Takeaways:

• Unify customer engagement across multiple brands
• Improve self-service with a 55% resolution rate
• Double intent recognition accuracy using AI
• Equip 350 agents with Microsoft Dynamics 365 and Copilot
• Deliver faster, more connected customer support
• Enhance operational efficiency with AI-powered customer service