Advanced Biometrics with Microsoft Gatekeeper Cut False Alerts by 87% and Doubled Detection Accuracy

Protecting contact centers from fraud requires intelligent security that can accurately identify threats without disrupting the customer experience. Discover how a leading telecom operator partnered with HCLTech and Microsoft Gatekeeper to strengthen contact center security using advanced voice biometrics and intelligent alert workflows.

Learn how this AI-powered approach dramatically reduced false positives, improved fraud detection accuracy and helped prevent fraudulent shipments while enhancing operational efficiency.

Key Takeaways:

• Strengthen contact center security with AI-powered voice biometrics
• Reduce false positives by 87% with intelligent alert workflows
• More than double fraud detection accuracy
• Prevent 93% of fraudulent shipments
• Improve operational efficiency through automated fraud detection
• Enhance customer trust while reducing fraud risk