Manual Eligibility Verification: A Silent Budget Killer Draining Your PHA

Public Housing Agencies (PHAs) are under pressure to do more with limited budgets, yet manual eligibility verification processes continue to drain time, resources, and operational efficiency. Equifax outlines how reliance on outdated, manual methods can lead to delays, errors, compliance risks, and unnecessary costs. This guide explores how shifting to automated, data-driven verification solutions like The Work Number® can reduce administrative burden, improve accuracy, and free up staff to focus on higher-impact work—ultimately strengthening program performance and service delivery.