Prepared
Baltimore 911 Improves Call Processing Efficiency with Assistive AI
Prepared Case Study

Baltimore 911 Improves Call Processing Efficiency with Assistive AI

Baltimore 911 Improves Call Processing Efficiency with Assistive AI

Baltimore’s 911 center, which handles about 1.4 million calls annually, uses Assistive AI tools like real-time transcription, translation, and automated QA to speed up response times and improve accuracy. These tools help call-takers overcome language barriers, reduce errors, and provide faster feedback to operators while ensuring every call is reviewed.

Download the Resource