Canadian Multinational Energy Distribution Company Reduces Response Time to 7 Seconds Through AI-Powered Virtual Assistant

Rated as one of the Top Global Energy Leaders in 2018, this energy supply firm operates the largest natural gas utility (by volume) in North America. The call center and HR staff handle over 100 calls in a day, inundating the HR staff with mundane queries, preventing them from focusing on other important activities. There was a need to deploy a system that could answer frequent employee questions by simply pulling up relevant data automatically.