Chatbots vs. Intelligent Virtual Assistants: Making the Right Choice For Your Business

Deploying intelligent virtual assistants (IVAs) can offer more human-like responses as they have the cognitive capability to decipher the nuances of human conversations. Read this whitepaper for knowledge about IVAs and their capabilities, such as understanding the user intent, the context of the conversation, the user's sentiments, changing the flow in the middle of the conversations, getting involved in casual conversations, and more. Further, you'll learn how chatbots differ from intelligent virtual assistants and help you understand the benefits of IVAs over chatbots and know which use cases are suitable for respective technologies.