Red Hat Confirmed Stateside Support


Red Hat is a global support organization, and normal support workflow relies on input from experts around the world. However, some Red Hat customers and partners have critical information security concerns and must adhere to rigorous data regulations. With this in mind, Red Hat offers Confirmed Stateside Support to help meet strict data handling and storage requirements. Confirmed Stateside Support provides support from U.S. citizens working at U.S. based support centers for our most security- conscious customers and partners.

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Features and benefits

  • Exclusive 24x7x365 technical support to customers from confirmed U.S. citizens at U.S.-based support centers with consistent and clear communication throughout the case life cycle.
  • Physical and logical separation of data collected during support from all other case management systems, including Red Hat’s traditional support infrastructure, to help meet special data handling requirements.
  • Support for both on-premise datacenters and certified cloud and service providers such as Amazon Web Service (AWS) GovCloud to meet the needs of our security-conscious customers conveniently.

Fill out the form to learn how Red Hat® Confirmed Stateside Support (CSS) provides Red Hat government customers with the appropriate support resources and data handling to meet their federally mandated security requirements.

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