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QBurst Technologies Solutions for the Public Sector

QBurst delivers a comprehensive suite of Salesforce services designed to support the full lifecycle of digital transformation, from strategy and implementation to optimization and managed operations. Our solutions are built on an AI-first, modular architecture approach, enabling scalability, interoperability, and continuous innovation for both public sector organizations and commercial clients.

Implementation Services

  • Greenfield Implementations
    End-to-end setup of Salesforce environments from scratch, including org design, data modelling, security configuration, and business process alignment tailored to client needs.
  • Multi-Cloud Rollouts
    Deployment of multiple Salesforce clouds (Sales, Service, Commerce, Data Cloud, etc.) with seamless interoperability to enable unified customer and operational experiences.
  • System Integration
    Integration of Salesforce with enterprise systems such as ERP, data warehouses, and third-party platforms using APIs, middleware, and event-driven architectures.
  • Interactive Dashboards & Visualizations
    Development of real-time dashboards and analytics using Salesforce and integrated BI tools to enable data-driven decision-making.

AI-Powered Services

  • Agentic Flow Actions
    Design and implementation of AI-driven, autonomous workflows using Agentforce to reduce manual intervention and improve operational efficiency.
  • Autonomous Sales & Service Agents
    Deployment of intelligent agents capable of handling customer interactions, case resolutions, and sales processes with minimal human involvement.
  • Data Cloud Grounding
    Structuring and unifying enterprise data within Salesforce Data Cloud to power AI models, personalization, and predictive insights.

Advisory Services

  • Digital Maturity Assessment
    Evaluation of current systems, processes, and data readiness to define a roadmap for Salesforce-driven transformation.
  • Salesforce Org Health Check
    Comprehensive audit of existing Salesforce implementations to identify inefficiencies, technical debt, and optimization opportunities.
  • License Optimization Advisory
    Analysis of Salesforce license usage to optimize cost and align entitlements with actual business needs.
  • CRM Modernization
    Strategy and execution planning to transition legacy CRM systems into modern, scalable Salesforce architectures.

Optimization Services

  • Performance Optimization
    Tuning of Salesforce applications to improve speed, scalability, and user experience across large datasets and complex processes.
  • Technical Debt Remediation
    Refactoring legacy code, redundant configurations, and outdated customizations to improve maintainability and system health.
  • Automation Expansion
    Enhancing existing workflows with advanced automation, including AI-driven processes and event-based triggers.

Managed Services

  • L2/L3 Support
    Advanced technical support for issue resolution, incident management, and root cause analysis.
  • Release Management
    Planning and execution of Salesforce releases, ensuring seamless adoption of new features and updates.
  • SLA-Driven Governance
    Structured governance model with defined SLAs to ensure platform stability, compliance, and performance monitoring.

Specialized Services

  • Data Warehousing
    Design and implementation of enterprise data warehouses integrated with Salesforce for advanced analytics and reporting.
  • Master Data Management (MDM)
    Establishment of centralized data governance frameworks to ensure consistency, accuracy, and quality of critical business data.
  • AppExchange Product Development
    Development of scalable, secure, and market-ready applications for Salesforce AppExchange.

QBurst Accelerators

QBurst invests in proprietary accelerators and reusable frameworks to reduce implementation time, improve quality, and enable faster adoption of advanced Salesforce capabilities.

Agentforce Sales / Sales Cloud

  • Sales Quota & Incentive Management Solution
    A custom-built accelerator that enhances Sales Cloud with advanced incentive structures, enabling better sales performance tracking and motivation frameworks.

Agentforce Service / Service Cloud

  • Service Console & Omni-Channel Templates
    Pre-built templates for Service Console, Omni-Channel routing, and CTI integrations to accelerate contact center implementations.
  • Service Cloud Voice Accelerators
    Reusable deployment assets that significantly reduce setup time for voice-enabled service environments.
  • Advancing Service Agent orchestration
    By grounding AI responses in knowledge articles to improve accuracy and minimize hallucinations in automated support workflows.

Agentforce Commerce / Commerce Cloud

  • Headless Commerce LWC Starter Kits
    Proprietary Lightning Web Component (LWC) starter kits that enable decoupled front-end architecture, improving scalability, flexibility, and performance of digital storefronts.
  • Unified Customer 360 for Personalized Commerce
    Unifying Commerce Cloud and CRM data to build 360° customer profiles, enabling real-time personalization, upsell, and cross-sell through integrated marketing journeys.

Agentforce Marketing / Marketing Cloud

  • Dynamic AMPscript Template Library
    A comprehensive library of reusable AMPscript templates to accelerate personalized campaign development.
  • Pre-configured Data Cloud Segmentation Scripts
    Ready-to-use segmentation logic to enable faster deployment of targeted, data-driven marketing campaigns.

Revenue Management (Revenue Cloud / CPQ)

  • Payment Gateway Connectors
    Proprietary connectors designed for complex subscription billing and recurring payment scenarios, simplifying integration and reducing implementation effort.
  • AI-Powered Quoting Assistants
    Developing quoting assistants in Revenue Cloud to optimize pricing and discounting decisions.

Salesforce Industries

  • Pre-configured Industry Data Model Frameworks
    Deployment frameworks with ready-made object mappings, sample datasets, and governance templates for industries such as Banking and Insurance.
  • Industry-specific autonomous agent
    e.g., insurance claim processing agents.

Slack

  • Custom Notification Framework for Slack
    Enables mapping of complex Salesforce events to specific Slack channels without coding, improving collaboration and real-time awareness.
  • Agentforce within Slack
    Embedding Agentforce within Slack to enable conversational AI for querying data, summarizing accounts, and drafting communications.

MuleSoft

  • Standardized RAML Template Library
    A reusable library of API specifications that accelerates the creation of secure, scalable data pipelines and integrations.

Summary

QBurst’s accelerators and forward-looking investments significantly enhance delivery speed, reduce implementation risk, and enable clients to adopt cutting-edge AI and data-driven capabilities faster. This combination of proprietary IP and strategic innovation ensures that QBurst remains a high-value Salesforce partner for complex, enterprise-scale transformations.