Summary
Federal agencies must modernize fragmented legacy ITSM environments to improve operational visibility, service delivery and compliance governance. To maintain FedRAMP compliance and continuous ATO processes, Isos’ expertise combined with Atlassian’s Jira Service Management platform empowers organizations to streamline critical processes by automating manual workflows and improving IT visibility for enhanced decision-making.
Unlock the Atlassian and Isos Technology podcast to hear digital transformation experts discuss how Atlassian Jira Service Management enables greater operational resilience, stronger compliance and better mission outcomes. Discover how to align people and processes by using strategic change management to overcome cultural resistance and ensure modernization leads to scalable, long-term mission success.
Fill out the form to access the Atlassian and Isos Technology podcast and explore how modern ITSM solutions streamline your Federal agency’s operations.
Speakers
Director of Enterprise Solutions
Isos Technology
Lia Wood is the Director of Enterprise Solutions at Isos Technology, where she helps organizations maximize the value of their software investments by aligning people, process, and technology to drive scalable, long-term success. With over 11 years at Isos, Lia partners closely with executives to analyze current systems, define strategic goals, and guide teams through enterprise-wide transformation and implementation. Previously, she led Account Management and Digital Sales teams, driving significant revenue growth and client retention through a strong focus on client success. Known for her empathetic, strategic approach, Lia is passionate about helping clients achieve measurable outcomes and sustainable business impact.
a Senior Solution Engineer
Isos Technology
Nick Nader is a Senior Solution Engineer at Isos Technology, an Atlassian Platinum Solution Partner, where he has spent over six years helping organizations solve complex business challenges through innovative, technically sound solutions. He brings strong expertise across enterprise software, Java, network security, and solution architecture, paired with a creative, problem-solving mindset. Certified in Atlassian, SAFe, and ITIL, Nick is a collaborative, logic-driven professional with a growing focus on ethical AI and prompt engineering.
