Summary
Public Sector agencies are under increasing pressure to deliver faster, more connected workflow services while managing limited resources and growing operational demands. In this session, learn how AI-powered service management, automation and modern workflows help Government agencies streamline operations, improve employee experience and reduce manual effort.
Unlock the Atlassian and ANB Technologies podcast to hear automation experts discuss increasing efficiency across IT and enterprise services using AI-powered IT service management (ITSM).
Viewers will learn how to:
· Harness AI to improve service delivery, response times, quality and create more connected experiences for employees and stakeholders
· Automate routine work to increase efficiency, reduce manual effort, eliminate repetitive tasks and help agencies maximize limited resources
· Modernize operations with scalable, intelligent workflows that enhance productivity, improve visibility and support long-term digital transformation goals
Speakers
Senior Advisor, Strategy & Growth
ANB Technologies
Tien Wong serves as Senior Advisor, Strategy & Growth for ANB Technologies, advising the company’s leadership team on strategic growth initiatives, market expansion, business development, partnerships, and long-term value creation. He works closely with management to identify new opportunities, strengthen market positioning, and accelerate the company’s growth trajectory.
Tien is a tech entrepreneur, investor, and business strategist with more than four decades of experience founding, scaling, financing, acquiring, and advising technology companies. Throughout his career, he has worked with hundreds of startups and growth-stage businesses across software, cybersecurity, healthcare, government contracting, defense tech, and other technology sectors. He is the Founder and CEO of Opus8 and Executive Chairman of CONNECTpreneur, where he has built one of the nation’s largest communities of entrepreneurs, investors, and innovation leaders.
Managing Director
ANB Technologies
Harjinder Singh is the Managing Director of ANB Technologies, where he leads the firm’s vision, strategy, and execution across enterprise service management and enterprise agility. He works closely with customers to modernize service delivery models, streamline operations, and implement scalable, AI-enabled platforms that drive efficiency and long-term success.
Harjinder brings over 15 years of experience in enterprise service management and digital transformation, with expertise in business and technology strategy, process design, and AI-driven service delivery. Known for his customer-first and outcome-driven approach, he focuses on building high-performing teams and delivering solutions that align technology with business goals. He holds multiple industry certifications, including ITIL, PMP, MCSE, CCNP, and Jira and JSM.
Atlassian Solutions Specialist
ANB Technologies
Mike DiMascio is an Atlassian Solutions Specialist at ANB Technologies, where he helps organizations modernize and scale their service management capabilities. He partners with clients to design and deliver tailored IT Service Management (ITSM) and Enterprise Service Management (ESM) solutions using the Atlassian platform, with a focus on driving efficiency, visibility, and exceptional user experiences.
Mike brings a strong background across ITSM/ESM, Experience Management, Contact Centers, and AI. Known for his consultative and solutions-oriented approach, he works closely with stakeholders to understand business needs, solve complex challenges, and implement scalable, high-impact solutions. His experience spans both enterprise and mid-market organizations, supporting successful digital transformation initiatives from strategy through execution.
