GovForward FedRAMP Headliner Summit: Transforming Customer Experience with the Cloud

Tuesday, January 30, 2024

Hosted By: & Carahsoft


Experts have long realized the power of cloud-based technologies to deliver more reliable, scalable, and flexible solutions previously bogged down by legacy systems. As the current administration places more emphasis on the importance of customer experience, cloud has become even more of a valuable asset. In this session, experts explore the benefits of cloud-based solutions, the impact artificial intelligence and other emerging technologies have on the infrastructure, and where more can be done to improve customer experience delivery.


Anne Armstrong

VP, Strategic Alliances


VP Strategic Alliances at GovExec
Mark Lucas

Director of Cloud Computing

Department of Homeland Security

Director of Cloud Computing at Department of Homeland Security
Wole Moses

Microsoft Federal Civilian Cloud Innovation Leader


I help US government agencies transform how they engage with citizens using cloud technologies.
Ravi Jagannathan

Sr. Director of Global Certification, Assurance and Trust

Palo Alto Networks

As the Sr Director of Global Certification, Assurance and Trust at Palo Alto Networks, including Product Security. I lead the end-to-end compliance for all products of the company, leveraging AI for automation of compliance systems. I have over 20 years of experience in cloud and product security, compliance, and cyber forensics, working with various engineering, product management, customers, support, sales, and marketing teams. I have been working with multi-disciplinary organization, spanning across the globe.

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