SolarWinds Podcast

Using Service Desk to Speed Up Ticket Resolution Times with SolarWinds

Thursday, October 27, 2022

Hosted By: SolarWinds & Carahsoft

Summary

 

Join Scott Pross, Vice President of Monalytic, a SolarWinds company, for a discussion on real-world solutions utilizing the Service Desk application. Listeners will learn how to stop repeating processes over and over and get more information from the end user to resolve issues quickly and set up proper workflows to get the right data in front of the right people.

“If we can minimize the iterations on less important parts of the workflow and concentrate on when we really need them is kind of like using a Get Out of Jail Free card in Monopoly. You only want to use that when you absolutely need it.” - Scott Pross, VP of Technology, Monalytic

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Speaker

Scott Pross

VP of Technology

Monalytic

Vice President of Technology (with active Top Secret/SCI w/CI Polygraph DoD clearance) combining strong technical know-how with excellent leadership abilities. Expertise of end to end security and monitoring of highly classified networks. In-depth expertise in the security and monitoring of Military, Government, and commercial networks.

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