Secure Agentic AI Orchestration for Government
OneReach.ai provides an AI-native platform designed to help public sector organizations modernize digital services, automate complex operations, and deploy AI responsibly at scale. The Generative Studio X (GSX) platform serves as a multi-agent orchestration solution, empowering agencies to create and manage teams of Intelligent Digital Workers (IDWs). Utilizing proprietary architecture, these digital workers operate across various channels, including websites, contact centers, and secure mobile chat, while maintaining full context to deliver consistent, compliant responses.
To accelerate digital transformation, GSX combines vendor-agnostic flexibility with a comprehensive library of pre-built resources. Agencies can leverage industry-leading Large Language Models (LLMs) from providers like OpenAI, AWS, and Azure. This ensures they always utilize the best intelligence available with the ability to switch models in real-time for optimal performance. This intelligence supports a repository of over 1,000 pre-built steps and skills, which serve as the building blocks for specialized AI agents tailored specifically for the Public Sector.
By utilizing these ready-made components, agencies can deploy cohesive, end-to-end process automation across HR, IT, and customer experience with incredible speed. The platform includes dedicated agents for citizen-facing services that guide users through government processes 24/7, as well as automated transaction agents for license renewals, benefit applications, and permit requests. For internal needs, correspondence triage agents automatically route emails and documents, while operational agents support case management and predictive planning to significantly reduce administrative effort.
To ensure accuracy, GSX features a comprehensive knowledge management suite using advanced semantic search and agentic Retrieval-Augmented Generation (RAG). This instantly surfaces only approved, policy-compliant data to agents, significantly reducing the risk of hallucinations. The platform integrates deeply with enterprise systems like Salesforce, ServiceNow, Workday, and Zendesk, streamlining workflows without replacing existing infrastructure.
GSX meets strict security and compliance standards through Private Dedicated Environments (PDEs) that offer data isolation, role-based access, and full observability. Uniquely, the platform allows for the deployment of "Guardian Agents" that autonomously monitor workflows to catch and fix errors in real-time. By combining this scalable automation with trusted governance and human-in-the-loop capabilities, OneReach.ai enables organizations to improve service delivery, increase efficiency, and adapt quickly to the changing needs of citizens and employees.