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Preparation, Submission and Execution of the Budget

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The Office of Management and Budget (OMB) has provided guidance to federal agencies preparing for the Fiscal Year 2021 Budget, and CX is in the spotlight. Read section 280 of the document to learn more.

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Related Resources:


How Agencies Can Enable Citizen Self-Service
How Agencies Can Enable Citizen Self-Service
5_Ways_to_Improve.jpg
5 Ways to Improve Citizen Experiences in the Public Sector
38 Key Statistics Driving the Transformation of Citizen Experiences in the Public Sector
38 Key Statistics Driving the Transformation of Citizen Experiences in the Public Sector