Modernizing Central Government Through ITSM

A 2017 study by Deloitte, How much time and money can AI save government?, predicts that even low-level adoption of these technologies could save government workforces between 2 to 4 percent of all their labour hours, by targeting high-volume tasks such as documenting and recording information, or time-wasting supplemental tasks. With a mid-range investment, which the authors considered more realistic, those savings could extend to 13 to 15 percent within five to seven years. With strong support, they could reach 26 to 30 percent within the same timeframe, resulting in millions of working hours saved and potential annual savings of up to $41.1billion.