Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
How Tax Agencies Can Translate CX and EX Vision to Value
Event Date: July 24, 2024
Hosted By: eGain & Carahsoft
Tax agencies have a common set of objectives:
Improve taxpayer experience
Reduce advisor training time and accelerate speed to competency
Improve operational metrics such as call wait time, first-contact resolution, and digital adoption
Improve tax collection and compliance
Adhere to agency policies and procedures, as well as federal guidelines and standards on security and auditing
This is exactly what eGain has been doing for the Internal Revenue Service. eGain is helping the IRS take its strategic operating plan from vision to reality with its top-rated platform for trusted AI and knowledge. And they can do the same for you!
Want to learn more? Watch this on-demand webinar, featuring experts from eGain.
Fill out the form below to view this archived event.
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