Conversational AI 101

Over the last few decades, much has been said about how AI will transform virtually every industry by automating physical, transactional, and cognitive tasks. And since the 1990s, with the advent of interactive voice response (IVR), technology has been used to allow humans to interact with computers through the medium they are most comfortable with: conversation. Read this resource for an overview of Conversational AI (CAI) and where it’s headed.