With states experiencing an overwhelming number of Unemployment Insurance Claims and Pandemic Unemployment Assistance Claims, it's critical to have the correct systems in place to properly process those claims. Federal, state, and local government agencies must ensure that improper payments and fraudulent claims are flagged, assistance reaches the correct citizens in a timely manner, and agents are not overloaded with manual claims processes.

Attendees of this webinar learned about SpringML's Google Cloud-based solution to help boost accuracy, improve efficiency, and minimize friction when processing social services claims. This solution uses machine learning to help identify patterns in the claims, uses AI-based algorithms to detect abnormal activities, and can be up and running in just 4-6 weeks.