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Given a choice between voice calls or texting, residents overwhelmingly choose text messaging (SMS). Now Text2Them gives you the ability to have your community text your office and speak with a live operator by text. The text conversations can even be transferred to another department. This is how your voice phone systems work; now you can provide this same service by text. Studies show that providing the option of text to your 311 or call center operation, can reduce call center cost by over 80%, while providing your community with the communication platform they already prefer
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