Google Search Appliance Case Study: Juniper Networks

Juniper Network’s ability to manage and access knowledge directly impacts their ability to innovate and deliver value to their customers. And, similar to other enterprises, this corporate knowledge is contained in various places across the company. For example, a single customer support call might require the customer support team to consult and filter through more than four different applications to see if similar issues had been solved before, or to look for an existing fix. Doing this one-by-one using the native search tool within these systems was a real time-waster that kept the customer waiting, and also caused the team to overlook some of the information needed to make better decisions.