Discover How KXP Helps IT Resolve Collaboration Issues Faster

The Kollective Experience Platform (KXP) is an enterprise-grade collaboration observability and digital experience platform that helps organisations ensure Microsoft Teams and other business-critical collaboration services perform reliably across their entire environment. By bringing together telemetry from Microsoft, network infrastructure, endpoints and third-party observability platforms, KXP provides IT teams with a single, evidence-driven view of collaboration performance, enabling them to identify the **likely cause** of an issue in minutes rather than hours.

As organisations continue to rely on hybrid working, cloud collaboration and digital communications, resolving service issues has become increasingly complex. Responsibility is often shared across collaboration, networking, end-user computing and service management teams, leading to lengthy investigations, ticket reassignment and delayed resolution. KXP removes this complexity by correlating data from multiple sources and providing a clear, evidence-based indication of where support teams should look first. This enables faster first-pass investigations, reduces unnecessary escalation and helps IT teams resolve issues more efficiently.

For commercial organisations, KXP reduces the cost of IT operations by shortening mean time to resolution (MTTR), helping support teams know where to look first and enabling engineers to focus on remediation rather than lengthy investigations. The platform also improves employee productivity by minimising disruption to meetings, executive communications, customer engagements and business-critical collaboration. Organisations gain greater visibility into service health, helping them make informed investment decisions and maximise the value of existing Microsoft, ServiceNow and observability tool investments.

For public sector organisations, KXP supports the delivery of resilient digital services by providing enhanced visibility across distributed estates while reducing operational overhead. The platform helps IT teams maintain reliable collaboration for frontline workers, healthcare providers, educators, emergency services and government departments where communication is essential to service delivery. By improving operational resilience, reducing manual effort and providing auditable evidence to support incident management, KXP enables public sector organisations to deliver a better digital experience while making more effective use of limited resources.

Whether supporting enterprise broadcasts, day-to-day collaboration or strategic digital transformation initiatives, KXP enables organisations to identify the likely cause of collaboration issues faster, know where to focus their investigation first and deliver consistently reliable collaboration experiences at scale.